With advances in mobile and digital health technology, patients have more control over their care than ever. Digital patient engagement tools allow patients to manage their care at any time, from anywhere, using devices they already know and love. These software-based self-service tools allow patients to engage with providers in the way that’s most convenient for them.

View our infographic to learn more about how digital patient engagement tools create a better patient experience by improving satisfaction, increasing access to care and giving patients more control of their care.

Click the image to view the full-sized infographic.

What are digital patient engagement tools?

Digital patient engagement tools allow patients to manage their care at any time, from anywhere and on any device. These self-service tools allow patients to engage with providers in a way that’s most convenient for them.

Examples of digital patient engagement tools include:

• Digital patient check-in
• Online appointment scheduling
• Two-way text messaging
• Patient intake solutions with targeted outreach capabilities
• Online billing and payments
• Patient satisfaction surveys
• And more!

How can digital patient engagement tools help your patients?

1. Improve patient satisfaction

Meeting patients’ technology preferences and expectations is a great foundation for a satisfied patient base. Patients who consistently have positive experiences are more likely to become loyal patients and refer friends and family to your organization.

• 90% of patients want to use technology to self-manage their care¹
• 84% of patients said they enjoy using digital messaging, such as emails, text messages and online portals, to communicate with their providers²
• 88% of patients said they would “definitely” or “probably” book appointments online³

2. Give patients more control of their care

When patients are invested in their health and see themselves as important members of their care team, they see better clinical outcomes and reduced utilization. Digital engagement tools help patients feel more involved in their care.

3. Increase access to care

In a joint report from KLAS Research and Phreesia, patients indicated that digital access tools were among the offerings they desired most from their healthcare providers.⁴ Solutions like self-scheduling, online appointment requests and automated schedule management tools that enable patients to book and receive care when it’s most convenient for them.

Digital patient engagement tools are a must for any healthcare practice that wants to achieve long-term success. Find a vendor that meets the specific engagement needs of your organizations and helps you create a better patient experience.

To learn how you can better engage your patients, visit Phreesia.com.

Sources:

1. “Advancing Digital Patient Engagement: Opportunities for Differentiation,” American Hospital Association, April 2022
2. Healthcare’s digital transformation: How consumerism is reshaping the healthcare landscape,” Phreesia, June 2022
3. Healthcare’s digital transformation: How consumerism is reshaping the healthcare landscape,” Phreesia, June 2022
4. Patient Perspectives on Patient Engagement Technology 2022 : Identifying Opportunities to Align Patient, Organization, and Vendor Priorities,” KLAS, May 2022