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Q&A: What are your patient calls telling you?
Phone volume can look like a staffing problem. But sometimes, the call itself is only the symptom. Paulita Barron uses Phreesia VoiceAI not only to help manage calls, but to…
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Two-way text messaging software: 4 reasons to use it
In today’s digital world, many patients use their smartphones or other devices to manage their lives. With the tap of a few buttons, they can make a restaurant reservation,…
Your patients are asking AI about their symptoms—but may not be telling you what they learn
More than 1 in 5 patients now use AI chatbots like ChatGPT, Claude and Gemini to research symptoms, interpret lab results and explore conditions, and that number is rising fast.…
4 reasons to implement contactless patient intake
Contactless patient intake has moved well beyond its pandemic-era roots. For many healthcare organizations, it’s now a core part of how they simplify access, reduce front-desk strain and create a…
Patient acquisition strategy: 5 ways to improve it
A strong patient acquisition strategy does more than bring people to your website. It helps them take the next step—booking care—without confusion, delays or extra effort. At its core, patient…
Patient referrals: Process pain points and solutions
Patient referrals are a core part of how care moves forward. The process starts with a clinical need and should end with a scheduled visit, completed care and a clear…
4 ways to boost patient loyalty and retention
Just as they have options for where to buy their groceries or get their car serviced, patients have options for where to seek care. While marketing strategies can get new…
10 strategies to increase patient activation
Great clinicians and providers are everything in the healthcare industry. But even with the best of the best administering care, sometimes patients don’t feel empowered to take charge of their…
Patient scheduling: 10 best practices for peak efficiency
Patient scheduling is one of the most time-consuming yet important administrative tasks for healthcare organizations. It’s also a pain point for patients. Efficient patient scheduling processes help clinics, hospitals and…
What is revenue cycle management in healthcare
Revenue challenges in healthcare rarely come down to one issue. More often, they’re the result of small breakdowns across the patient journey—an incomplete registration here, a missed eligibility check there—that…
Medical check-in guide for healthcare organizations
Medical check-in has evolved far beyond a clipboard at the front desk. Today, it’s a workflow that starts before the visit and continues through arrival, verification and the handoff to…
15 ways automation in healthcare impacts medical groups
Automation in healthcare is quickly becoming a practical response to a very real challenge. Medical groups are being asked to do more with limited staff, rising patient expectations and increasingly…
How to increase revenue in healthcare: 5-minute guide
Healthcare organizations are under pressure from both rising costs and revenue that’s harder to collect. Recent data(this link opens in new window) shows operating margins hovering around 1%—and even dipping…
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