You had me at hello: Fixing the first touchpoint in healthcare
Digital tools have reshaped healthcare—but for many patients, the first connection is still a phone call. Whether it’s to book an appointment, ask about a bill or check on a…
Patient Experience
The Michelin Star mindset: Why settle for good when you can be great?
This isn’t a wish list. It’s what happened when they teamed up with Phreesia. And the best part? They’re just getting started. Let’s move beyond “good” and build a Michelin-starred…
Patient intake 101: How to save time, increase cash flow and improve workflows
It’s Monday morning. Patients are lining up, your phone hasn’t stopped ringing and there’s a growing pile of paper forms waiting to be scanned. For healthcare organizations, the patient intake…
If you’re not engaging patients, you’re losing revenue
Keeping patients engaged isn’t just about providing excellent care—it’s about making healthcare more accessible, convenient and efficient. Patients who are actively involved in their care are more likely to complete…
Simplifying front office oncology workflows for better patient care
Hosted by: Cancer patients should be focusing on their treatments, not paperwork. The challenges of managing paperwork, scheduling, and referrals often shift the front desk staff’s focus from what matters…
What do today’s OB/GYN patients want—like really, really want?
With 80% of today’s OB/GYN patients between the ages of 18 and 44, it’s officially time to say bye bye bye to dated ways of accessing care. Tech-savvy and fast-moving,…
Patient activation: Good for business and health outcomes
Phreesia is best-known as a leader in patient intake, but after two decades in the digital health space, we’ve recognized that patients are also pivotal to solving provider challenges that…
A full guide to insurance eligibility verification
Why is insurance eligibility verification important Accurate insurance eligibility verification is essential for successful practice operations. Without it, providers risk delayed payments, increased claim denials and patient dissatisfaction. Proper verification…
5 keys to navigating cold-weather care this winter
‘Tis the season for chronic colds, unpredictable winter weather, unexpected call outs and overwhelmed parents. Whether it’s a provider home sick or a parent juggling a feverish toddler, practices are…
Q&A: How collecting self-reported race, ethnicity and language data can advance health equity
The first step to achieving health equity(this link opens in new window) is understanding where health inequities currently exist—and healthcare organizations can’t do that without accurate, accessible data about patients’…
How patient activation made it possible to thrive with kidney disease
This article, written by patient advocate Dave White, originally appeared in The Health Care Blog(this link opens in new window) on Nov. 27, 2023, and has been republished here with…
Best patient intake software: A buyer’s guide for healthcare organizations
What is a patient intake solution? A patient intake solution is software that makes it easier for healthcare organizations to collect and manage patient information, including medical histories, insurance details,…
