Medical check-in guide for healthcare organizations
Medical check-in has evolved far beyond a clipboard at the front desk. Today, it’s a workflow that starts before the visit and continues through arrival, verification and the handoff to…
Patient Experience
Patient satisfaction surveys: how and why to use them
Patient satisfaction surveys are a core quality signal—and business reality—for healthcare organizations. Experience scores shape retention, reputation and in some cases even reimbursement, making patient perception a critical part of…
Why they switched from healow to Phreesia
In this Q&A, Mario Najera, Chief Technology Officer from Chino Hills Family Medical Group, breaks down the challenges their organization experienced with eClinicalWorks’ healow and how they use Phreesia to…
How Phreesia supports Rural Health Transformation (RHT) Program funding goals
Rural health transformation initiatives often come with ambitious goals: expand access, strengthen preventive care, address behavioral health needs, capture SDOH insights, improve reporting and sustain financial health. The challenge is…
Value-based care success: 4 tips from a CMO
When Dr. Candace Fugate, pediatrician and Chief Medical Officer of Trusted Doctors, opened her recent talk, she posed a question every medical leader should be asking: “Are you meeting your…
Early digital registration wins for a critical access health system
We sat down with leaders at Effingham Health System(this link opens in new window) to talk about what it takes to modernize patient intake in a rural, critical access environment.…
Tips from a CEO: Choosing AI over fear
We sat down with Sneha Patel, CEO, COO, MPAS, PA-C of Metroplex Medical Centres(this link opens in new window), to discuss how leadership-driven AI adoption helped her organization scale without…
Why Paper-Based Workflows Are Costing Hospitals Time and Compliance
Hospitals today face an impossible equation: do more with less, while keeping pace with evolving CMS mandates, Joint Commission (TJC) standards and interoperability expectations. Yet many health systems still rely…
Why healthcare organizations are returning to Phreesia
A changing landscape, familiar challenges Healthcare leaders face constant trade-offs: improving patient access, supporting staff and protecting financial performance. The wrong technology partner can add to the burden—fragmented workflows, low…
Q&A: 74% ED utilization proves digital intake works anywhere
We sat down with the Chief Revenue Officer at a mid-Atlantic Oracle health system to hear how the system’s mission guided its digital transformation. By digitizing intake in the emergency…
Why accurate patient registration matters (and how to get it right)
Patient registration is more than just a formality at the front desk—it’s a foundational step in the revenue cycle. From capturing insurance details to verifying eligibility, every piece of information…
Make intake work smarter: 4 front-office fixes you need now
From managing packed schedules to fielding endless phone calls and handling check-ins, front-office staff are juggling more than ever. Administrative tasks keep piling up, but patients still expect a smooth,…
