Two-way text messaging software: 4 reasons to use it
In today’s digital world, many patients use their smartphones or other devices to manage their lives. With the tap of a few buttons, they can make a restaurant reservation, pay…
Patient Engagement
Your patients are asking AI about their symptoms—but may not be telling you what they learn
More than 1 in 5 patients now use AI chatbots like ChatGPT, Claude and Gemini to research symptoms, interpret lab results and explore conditions, and that number is rising fast.…
Patient acquisition strategy: 5 ways to improve it
A strong patient acquisition strategy does more than bring people to your website. It helps them take the next step—booking care—without confusion, delays or extra effort. At its core, patient…
10 strategies to increase patient activation
Great clinicians and providers are everything in the healthcare industry. But even with the best of the best administering care, sometimes patients don’t feel empowered to take charge of their…
Patient scheduling: 10 best practices for peak efficiency
Patient scheduling is one of the most time-consuming yet important administrative tasks for healthcare organizations. It’s also a pain point for patients. Efficient patient scheduling processes help clinics, hospitals and…
Medical check-in guide for healthcare organizations
Medical check-in has evolved far beyond a clipboard at the front desk. Today, it’s a workflow that starts before the visit and continues through arrival, verification and the handoff to…
Patient satisfaction surveys: how and why to use them
Patient satisfaction surveys are a core quality signal—and business reality—for healthcare organizations. Experience scores shape retention, reputation and in some cases even reimbursement, making patient perception a critical part of…
Don’t take our word for it: Why they ditched healow
In this Q&A, Mario Najera, Chief Technology Officer from Chino Hills Family Medical Group, breaks down the challenges their organization experienced with eClinicalWorks’ healow and how they use Phreesia to…
How Phreesia supports Rural Health Transformation (RHT) Program funding goals
Rural health transformation initiatives often come with ambitious goals: expand access, strengthen preventive care, address behavioral health needs, capture SDOH insights, improve reporting and sustain financial health. The challenge is…
Value-based care success: 4 tips from a CMO
When Dr. Candace Fugate, pediatrician and Chief Medical Officer of Trusted Doctors, opened her recent talk, she posed a question every medical leader should be asking: “Are you meeting your…
Early digital registration wins for a critical access health system
We sat down with leaders at Effingham Health System to talk about what it takes to modernize patient intake in a rural, critical access environment. In this Q&A, the team…
Tips from a CEO: Choosing AI over fear
We sat down with Sneha Patel, CEO, COO, MPAS, PA-C of Metroplex Medical Centres, to discuss how leadership-driven AI adoption helped her organization scale without adding headcount. As Metroplex grew…
