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Operations

  • Article

    4 reasons to implement contactless patient intake

    By Kathleen FerraroJun 9, 202610 min read

    Contactless patient intake has moved well beyond its pandemic-era roots. For many healthcare organizations, it’s now a core part of how they simplify access, reduce front-desk strain and create a…

  • Article

    Patient acquisition strategy: 5 ways to improve it

    By Kathleen FerraroJun 4, 202611 min read

    A strong patient acquisition strategy does more than bring people to your website. It helps them take the next step—booking care—without confusion, delays or extra effort. At its core, patient…

  • Article

    Patient referrals: Process pain points and solutions

    By Kathleen FerraroJun 4, 202610 min read

    Patient referrals are a core part of how care moves forward. The process starts with a clinical need and should end with a scheduled visit, completed care and a clear…

  • Article

    4 ways to boost patient loyalty and retention

    By Jennifer ChesakJun 2, 202610 min read

    Just as they have options for where to buy their groceries or get their car serviced, patients have options for where to seek care. While marketing strategies can get new…

  • Article

    Patient scheduling: 10 best practices for peak efficiency

    By Jennifer ChesakJun 2, 202610 min read

    Patient scheduling is one of the most time-consuming yet important administrative tasks for healthcare organizations. It’s also a pain point for patients. Efficient patient scheduling processes help clinics, hospitals and…

  • Article

    Medical check-in guide for healthcare organizations

    By Kathleen FerraroMay 13, 202615 min read

    Medical check-in has evolved far beyond a clipboard at the front desk. Today, it’s a workflow that starts before the visit and continues through arrival, verification and the handoff to…

  • Article

    15 ways automation in healthcare impacts medical groups

    By Kathleen FerraroMay 13, 202611 min read

    Automation in healthcare is quickly becoming a practical response to a very real challenge. Medical groups are being asked to do more with limited staff, rising patient expectations and increasingly…

  • Article

    How to increase revenue in healthcare: 5-minute guide

    By Kathleen FerraroMay 13, 202612 min read

    Healthcare organizations are under pressure from both rising costs and revenue that’s harder to collect. Recent data(this link opens in new window) shows operating margins hovering around 1%—and even dipping…

  • Article

    Why they switched from healow to Phreesia

    By Miriah CastnerApr 9, 20263 min read

    In this Q&A, Mario Najera, Chief Technology Officer from Chino Hills Family Medical Group, breaks down the challenges their organization experienced with eClinicalWorks’ healow and how they use Phreesia to…