Q&A: How we increased collections 154% in one month
Desert West OB/GYN was already using Phreesia for digital registration, with completion rates above 90%. But its payment setup was holding the practice back. Patients could not use Apple Pay®,…
Patient Experience
Beyond the maternity bundle: How Phreesia can help OB/GYN groups prepare for 2027
Beginning January 1, 2027, the traditional global maternity CPT codes will be deleted and replaced by more granular reporting across four phases of care: antepartum care, labor management, delivery and…
Tips from a CEO: Addressing rural health transformation challenges with Phreesia
Care gaps. Staff stretched thin. Manual workflows. Limited IT resources. Financial pressure. These are some of the biggest challenges rural hospitals face today—and exactly the kinds of issues the Rural…
Two-way text messaging software: 4 reasons to use it
In today’s digital world, many patients use their smartphones or other devices to manage their lives. With the tap of a few buttons, they can make a restaurant reservation,…
Your patients are asking AI about their symptoms—but may not be telling you what they learn
More than 1 in 5 patients now use AI chatbots like ChatGPT, Claude and Gemini to research symptoms, interpret lab results and explore conditions, and that number is rising fast.…
4 reasons to implement contactless patient intake
Contactless patient intake has moved well beyond its pandemic-era roots. For many healthcare organizations, it’s now a core part of how they simplify access, reduce front-desk strain and create a…
Patient referrals: Process pain points and solutions
Patient referrals are a core part of how care moves forward. The process starts with a clinical need and should end with a scheduled visit, completed care and a clear…
4 ways to boost patient loyalty and retention
Just as they have options for where to buy their groceries or get their car serviced, patients have options for where to seek care. While marketing strategies can get new…
10 strategies to increase patient activation
Great clinicians and providers are everything in the healthcare industry. But even with the best of the best administering care, sometimes patients don’t feel empowered to take charge of their…
Patient scheduling: 10 best practices for peak efficiency
Patient scheduling is one of the most time-consuming yet important administrative tasks for healthcare organizations. It’s also a pain point for patients. Efficient patient scheduling processes help clinics, hospitals and…
Medical check-in guide for healthcare organizations
Medical check-in has evolved far beyond a clipboard at the front desk. Today, it’s a workflow that starts before the visit and continues through arrival, verification and the handoff to…
Patient satisfaction surveys: how and why to use them
Patient satisfaction surveys are a core quality signal—and business reality—for healthcare organizations. Experience scores shape retention, reputation and in some cases even reimbursement, making patient perception a critical part of…
