Rethinking Referrals: Insights from Providers
More than one-third of all patients in the U.S. are referred to a specialist each year. However, effective communication between referral senders and receivers is difficult, which can delay diagnosis,…
Patient Experience
Short on staff? Efficiency—not hiring—may be the best answer
The COVID-19 pandemic has exhausted healthcare providers and staff alike. And yet, patients still need care—and those who skipped medical visits over the past year and a half are trying…
4 ways to enhance the patient financial experience
The COVID-19 crisis has accelerated patients’ desire for more flexibility and convenience from their healthcare providers. This holds true not only for medical treatment; they also seek a better patient…
How Preferred Language Communication Improves Care and the Patient Experience
Strong relationships between providers and their patients are built on effective communication. This trust enables organizations to deliver high-quality clinical care and positive patient experiences. While the country’s ever-increasing ethnic,…
7 Reasons to Offer Patient Self-Scheduling
Today, more than ever, patients are looking for safe, reliable and convenient ways to access medical care. To address those preferences, a growing number of healthcare organizations are adopting digital…
Patient Intake for Telehealth: Why it Matters
As healthcare organizations look for ways to provide care and limit contact between patients and staff during COVID-19, many are implementing telehealth services. A recent report from The Commonwealth Fund,…
The Patient Voice in Medicine: The Importance of Asking and Listening
Hilary Hatch, Ph.D., is a clinical psychologist, the founder and former CEO of VitalScore, and the former Chief Clinical Officer at Phreesia. This post originally appeared(this link opens in new…
Patient-Centered Care: One Leader’s Perspective
What is patient-centered care? Does it mean making sure patient goals and needs are the foundation of their care? Does it mean engaging patients in shared decision-making? Customizing an approach…
7 Ways Patient Intake Drives Success for Your Health System
With a comprehensive, enterprise patient management solution, your organization can: 1. Give every patient an individualized experience—at scale Every patient is unique. With automated patient intake management, you can tailor…
Why You Should Prioritize Price Transparency
More than ever before, patients are searching out information on the costs of their care so they can make more informed decisions and be good stewards of their dollars. According…
Patients’ Referrals Habits Revealed
Referring patients to other providers for tests, consultations or additional treatments is one of the most common processes in healthcare. Patient referrals are an important way to ensure patients get…
How Do Your Patients Like to Schedule Appointments?
This is the second in a series of three blog posts about patients’ habits and preferences related to appointments and referrals, covering such topics as patients’ preferred method of scheduling…
