Consumer-facing industries have forged a new frontier with technology—and healthcare is following suit. Health systems that deliver on patients’ demands for a digital-first experience will be better able to capture…
Catch a flight recently? Odds are, you booked your tickets online. Visited a bank? There’s a good chance you used an ATM. Just think about the last time you went…
Insurance deductibles have nearly doubled over the past decade, forcing patients to pay for an increasing share of their healthcare costs. That mounting financial responsibility has fundamentally shifted how and…
Introduction From sending messages and streaming media to shopping online and paying bills, today’s consumers use technology for just about everything. The internet has become a digital sales kiosk for…
Today, patients’ out-of-pocket responsibility determines a larger percentage of provider revenue than ever before. And with reimbursement challenges growing, healthcare organizations are facing new realities about how to maximize profitability.…
Emergency departments (EDs) undertook lightning-quick transformations in response to the pandemic, demonstrating how effectively well these essential care settings can adapt to changing pressures and adopt new protocols. And yet,…
Getting patients to consistently come in for needed medical-office visits can help improve clinical outcomes and drive greater patient satisfaction. The arrival of COVID-19, however, forced many patients to delay…
What is the digital front door? The digital front door is a relatively new development in healthcare—one that represents a significant departure from paper forms and telephone calls in favor…
At a time when both patients and healthcare providers want an efficient, safe environment, digital patient check-in is key for providing a seamless experience. Not only does digital patient check-in…
2021 brought yet another year of uncertainty and challenges for healthcare organizations. Although many healthcare organizations have figured out how to manage effectively through the ebbs and flows of COVID,…
Kristin Roberts, Vice President of Market Development at Phreesia, was recently interviewed on Becker’s Healthcare Podcast about how healthcare organizations can improve patient access even during the current staffing crisis.…
Filling unexpected open appointment slots left by sudden cancellations is critical to keeping practice schedules full and ensuring that patients quickly get the care they need. But in most healthcare…