Healthcare’s digital transformation: Why it matters
Patients expect flexibility in every aspect of their lives—including in how they manage their healthcare needs. But as they increasingly shop for their care and competition heats up, how can…
Patient Engagement
Ancillary services: How technology can help increase utilization and improve patient access
Even after receiving efficient and thorough care at their provider’s office, patients frequently require ancillary services to support their treatment, healing and disease management. In many cases, patients assume they’ll…
The big disconnect: How patients really want to engage with their providers
This is the second in a series of blog posts on how advancements in healthcare technology have reshaped patient behavior, preferences and care expectations. The data featured in this series…
Stay the course: Keeping patients informed and your schedule intact when disaster strikes
Much of the U.S. is at risk of widespread blackouts this summer due to unprecedented challenges on the power grid, and many regions are projected to have an increased risk…
7 reasons why your healthcare organization should adopt a mobile-first patient intake strategy
Whether texting a friend, responding to work emails, booking a flight or buying a new product, today’s consumers use cell phones for countless everyday tasks—to communicate, work, travel, shop, manage…
Consumerism is Calling: How Health Systems Can Provide the Digital Experience Patients Want
Consumer-facing industries have forged a new frontier with technology—and healthcare is following suit. Health systems that deliver on patients’ demands for a digital-first experience will be better able to capture…
6 reasons to prioritize patient self-service in your healthcare organization
Catch a flight recently? Odds are, you booked your tickets online. Visited a bank? There’s a good chance you used an ATM. Just think about the last time you went…
3 ways healthcare organizations should respond to shifts in patient financial responsibility
Insurance deductibles have nearly doubled over the past decade, forcing patients to pay for an increasing share of their healthcare costs. That mounting financial responsibility has fundamentally shifted how and…
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Healthcare’s digital transformation: How consumerism is reshaping the healthcare landscape
Introduction From sending messages and streaming media to shopping online and paying bills, today’s consumers use technology for just about everything. The internet has become a digital sales kiosk for…
Managing the healthcare staffing crisis: Sustainable strategies to empower patients, retain staff and drive efficiency
Healthcare staff are experiencing burnout at record rates. Now is the time to understand what may be driving turnover at your organization and implement sustainable strategies to reverse the trend.…
Close gaps in care and meet changing patient expectations with these patient-access strategies
Getting patients to consistently come in for needed medical-office visits can help improve clinical outcomes and drive greater patient satisfaction. The arrival of COVID-19, however, forced many patients to delay…
The digital front door: What it is and why it matters
What is the digital front door? The digital front door is a relatively new development in healthcare—one that represents a significant departure from paper forms and telephone calls in favor…
