How West Coast Neurology used AI to fill 44% of open appointments—generating $244K in revenue

The problem

For a busy neurology group, every open appointment slot represents more than lost revenue. It can mean a patient waits longer for answers, a provider day becomes harder to manage, and staff must balance one more urgent task on top of an already full workload.  

At West Coast Neurology, the team was deeply committed to helping patients get care as soon as possible. But when cancellations or schedule changes created openings, staff had to move quickly: review schedules, identify the right patients, make outreach and coordinate the details. That work mattered, but it was difficult to scale across a growing practice.  

The need

West Coast Neurology needed a faster, more consistent way to help staff fill open appointments, reduce scheduling friction, and connect patients with earlier care.  

The solution

Phreesia’s Appointment Accelerator^® helped West Coast Neurology strengthen the work its staff was already doing to improve patient access. When earlier appointments became available, Phreesia automatically identified eligible patients and offered them the opportunity to move by text.  

That gave patients a simple, convenient way to claim an earlier appointment in minutes. It also gave staff more visibility, more consistency, and more time to focus on higher-value patient needs instead of manually chasing every open slot.  

The impact was meaningful. In a six-month period, West Coast Neurology filled 1.6K appointments through Appointment Accelerator®. Patients were moved up an average of 25 days and were able to claim earlier appointments in just over five minutes. Appointment Accelerator^® also filled 44% of eligible vacancies, helping the team keep schedules productive while giving patients faster access to the care they were waiting for.