$812K in annualized value from automating oncology workflows

The challenge

Managing intake, scheduling and patient communication for a 50-plus provider oncology practice created a steady stream of manual work for staff—and a less convenient experience for patients.

Oncology Consultants P.A. needed technology that could be customized for oncology workflows, integrate with OncoEMR and take routine administrative tasks off the team.

The solution

In six months, Phreesia saved Oncology Consultants P.A. an estimated 5.1K staff hours and drove $812K in total annualized value.

Oncology Consultants uses Phreesia to automate intake, eligibility checks and patient communication. New patients complete medical and family history before the visit. Returning patients review and update information, like medications, instead of starting over.

“Phreesia is intuitive, efficient and highly customizable to fit our oncology workflows,” said Sonia Hernandez, Director of Operations.

During that time, 25.9K patients checked themselves in, Phreesia completed 92.5K eligibility and benefits checks and more than 78K patient messages were sent digitally. That automation also drove $360.6K in annualized increased collections.

“The implementation team and ongoing customer support have been exceptional—responsive, knowledgeable and proactive in helping us optimize every feature.”

For Oncology Consultants, Phreesia’s customizable workflows and responsive support have helped streamline administrative processes and improve the patient experience..

“The Phreesia platform and team are top notch.”