154% more collections in one month—by making it easier to pay

The challenge

Desert West OB/GYN was already using Phreesia for digital registration with completion rates above 90%. But their payment setup was holding them back. 

Their practice management system handled payment processing—and it was outdated. Patients couldn’t pay the way they wanted to. No Apple Pay®. No Google Pay™. No digital billing. The result: slower collections, more paper statements and a front desk still chasing balances the old way. 

The practice knew convenience drives collections. They just needed the tools to prove it. 

The solution

Desert West moved payment processing to Phreesia—unlocking Apple Pay®, Google Pay™, digital bills and a simpler payment experience patients could complete from their phones.  

The impact was immediate. 

In their final four weeks with the old processor, the practice collected approximately $40K. In their first four weeks with Phreesia, they collected $104K—a 154% increase. 

Nearly $14K came through Apple Pay® and Google Pay™. Patients paid digitally, resolved balances without navigating a separate portal and received clear digital statements instead of paper. 

Behind the scenes, payments posted back in seconds. No new reconciliation steps. No batch-management overhaul. The billing team collected more without taking on more work.