Summary 

Don’t have time to read the entire 23.9 Release Notes? We understand—you’re busy! Use the table of contents on the left to easily jump to different sections, if needed.

Available by Request

Managed Services

Are you short-staffed or just need an extra hand? We can help.

Phreesia now offers Managed Services, a subscription-based offering that gives you access to trained patient support specialists to help manage your day-to-day responsibilities. Managed Services gives you a dedicated team to support whatever you need, including scheduling, outbound calling, insurance pre-work, collections monitoring and communications, referral management and data entry.

Managed Services is adaptable to your existing workflows and flexible to your specific needs, allowing you to scale up or down at any given time. That means you can reduce workflow strain, backfill productivity gaps and reallocate your star staff to more complex, high-value tasks.

Patient Registration 

Bypass Checked-In Setting

With this release, we’ve made the “Bypass Checked-In” setting available to all clients who use Auto In-Office Mobile (AIOM) and the Processed Box.

When this setting is enabled, patients who check in via Pre-Visit, Manual or Quick Arrival will bypass the “Checked-In” section and move directly to “Processed.” This will streamline the list of patients in the “Checked-In” section that require further review, helping your staff save unnecessary clicks.

This will be immediately available upon release.

Appointments

Appointments Hub V2 UI

With this release, we’ve removed the legacy UI for the Appointments Hub and made the V2 UI available for all organizations that use it.

The new Appointments Hub UI offers several functionality enhancements, including:

• Improved organization settings so you can more easily see new requests and those that require action
• A validation workflow for requests scheduled outside the organization
• Reminders on requests to help you better manage outreach and follow-ups
• Improved Hub settings that allow admins to enable, disable and reorganize columns

This will be immediately available upon release.

Analytics 

Patient Cell Phone Number and Email ID – Analytics Reports

In this release, we’ve added two new fields—Patient Cell Phone Number and Email ID—to the PQI Report and the Appointment Request Report so you can better operationalize your patient outreach.

This will be immediately available upon release.

Content 

Updates to Existing Outreach Health Campaigns

We’ve added Spanish translations to our well-child visit outreach Health Campaigns templates.

Available templates:

• PHR: Well-child visit reminder all ages
• PHR: Well-child visit reminder 0-2 years
• PHR: Well-child visit reminder 3-5 years
• PHR: Well-child visit reminder 6-12 years
• PHR: Well-child visit reminder 13-18 years

These templates are automatically updated in the “Communication Customization” section of the Phreesia Dashboard.

New PHR: Substance Use Brief Screen (SUBS)

We’ve added the Substance Use Brief Screen to help organizations screen patients for substance use problems.

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: Wender Utah Rating Scale

We now offer the Wender Utah Rating Scale to help organizations assess adults for the presence of childhood ADHD symptoms. Since a key component of diagnosing ADHD in adults is identifying whether they had symptoms in childhood, this tool serves as an important part of the diagnostic process.

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: TAPS Tool

We now offer the Tobacco, Alcohol, Prescription medication, and other Substance use (TAPS) Tool to help organizations screen patients for substance use. It combines a brief screen with a more thorough assessment to streamline substance use data collection.

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: STEADI

We now offer an alternate version of the STEADI – Fall Risk Assessment for organizations to use to assess fall risk and evaluate past falls in older adults.

PHR: STEADI – Fall Risk Alternate – A:

In addition, we now offer two versions of the STEADI – Stay Independent to assess fall risk more deeply in older adults by asking about specific activities of daily living, medical concerns and medications. One version contains an education screen, and one does not.

PHR: STEADI – Stay Independent

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: NIDA Modified Assist (NM-ASSIST)

We now offer the National Institute of Drug Abuse Modified Alcohol, Smoking and Substance Involvement Screening Test (NM-ASSIST) to detect substance use/abuse and related problems for better management. The latest updates ensure formatting follows source documentation and presents clearly to patients.

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: Geriatric Depression Scale (GDS) – Long and Short Forms

We now offer the Geriatric Depression Scale to screen adults 65+ for depression. The latest updates ensure formatting follows source documentation and presents clearly to patients.

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: Epworth Sleepiness Scale (ESS)

We now offer the Epworth Sleepiness Scale (ESS) to evaluate patients’ daytime sleepiness.  The latest updates ensure formatting follows source documentation and presents clearly to patients.

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: Edinburgh Postnatal Depression Scale (EPDS)

We now offer the Edinburgh Postnatal Depression Scale (EPDS) to detect signs of postpartum depression (PPD) in new mothers.

For additional details or enablement instructions, please reach out to your Phreesia representative.

New PHR: AUDIT and PHR: AUDIT 1-3 (US) and PHR: AUDIT (US)

We now offer the AUDIT-C, AUDIT, and AUDIT-US for organizations to use to screen for unhealthy alcohol use, defined as risky or hazardous consumption or any alcohol use disorder. We have updated the formatting on all print documents. We have also added new versions of the AUDIT and AUDIT (US).

Updated AUDIT-C Print Document:

For additional details or enablement instructions, please reach out to your Phreesia representative.

Update to PHR: Ages & Stages Questionnaires®, Third Edition (ASQ®-3) PDF Layout

We will be updating the ASQ-3® print document to make the results section the first page so that providers can review and assess more quickly. Parent-facing questions and answers will start on the second page for providers to review details.