Executive Summary Medical practices and health systems everywhere struggle with patient no-shows, an issue that has been deemed one of “most important problems faced by health centers” in today’s healthcare…
Introduction From sending messages and streaming media to shopping online and paying bills, today’s consumers use technology for just about everything. The internet has become a digital sales kiosk for…
Today, patients’ out-of-pocket responsibility determines a larger percentage of provider revenue than ever before. And with reimbursement challenges growing, healthcare organizations are facing new realities about how to maximize profitability.…
Healthcare staff are experiencing burnout at record rates. Now is the time to understand what may be driving turnover at your organization and implement sustainable strategies to reverse the trend.…
More than one-third of all patients in the U.S. are referred to a specialist each year. However, effective communication between referral senders and receivers is difficult, which can delay diagnosis,…
As consumerism continues to reshape the healthcare landscape and patients shoulder more responsibility for their care, many provider organizations are looking for ways to align their services with patients’ values…
An introduction to healthcare consumerism There are few buzzwords more ubiquitous in healthcare today than consumerism. As patients bear an ever-growing share of their healthcare costs, their preferences and expectations…
Whether it’s during intake or during the medical exam, your organization collects a huge volume of patient data. Unfortunately, the healthcare industry is the top target for cybercriminals. Why? Healthcare…