It’s no secret that burnout among healthcare providers has reached epidemic levels. What isn’t discussed as much is the effect of burnout on administrative staff, including your front office, billing…
There’s no doubt that investing in high-quality healthcare experiences for patients, providers and staff is important, but measuring the impact of those efforts is not easy, especially on areas like…
Nearly two out of three patients (64%) say they prefer to see a doctor who offers online check-in, according to a Phreesia survey. So why are so many healthcare organizations…
Lowering costs while improving outcomes and experience depends on individuals’ health behaviors. But helping people make meaningful change is challenging, especially when budgets are tight and teams are overworked. The…
Insurance deductibles have nearly doubled over the last decade, which means patients are carrying higher balances. Medical practices must prioritize collections—but that’s no easy task with staffing shortages and existing…
Patients won’t wait on hold to book an appointment by phone—they’ll just try your competitor instead. Online appointment scheduling is no longer just a convenience, it’s become a necessity. And…
Much of the U.S. is at risk of widespread blackouts this summer due to unprecedented challenges on the power grid, and many regions are projected to have an increased risk…
Consumer-facing industries have forged a new frontier with technology—and healthcare is following suit. Health systems that deliver on patients’ demands for a digital-first experience will be better able to capture…
2021 brought yet another year of uncertainty and challenges for healthcare organizations. Although many healthcare organizations have figured out how to manage effectively through the ebbs and flows of COVID,…
As healthcare continues to evolve rapidly, it’s more important than ever for your medical practice to staff effectively. How connected are staff to their work? When are they most productive?…