Using healthcare analytics to guide strategic decisions
How does your healthcare organization measure its performance and impact? Do you base your success upon how many patients receive care or how quickly your staff provide it? Do you…
RCM
The year ahead: Navigating the 2023 financial landscape
The pandemic propelled many changes for healthcare organizations, but few anticipated the massive challenges to the revenue cycle that are our reality today. Staffing shortages have strained internal business processes…
Older adults and technology: Creating an age-inclusive, digital-first patient intake strategy
Most healthcare leaders recognize that young people enjoy using digital tools to schedule appointments, make payments and engage with doctors. But do older adults feel the same way? It’s often…
Front Office of the Future: Accelerating payments to collect faster and smarter
Insurance deductibles have nearly doubled over the last decade, which means patients are carrying higher balances. Medical practices must prioritize collections—but that’s no easy task with staffing shortages and existing…
The front-office staff shortage is here to stay. Here’s how to manage it.
Healthcare has a retention problem, and it’s not unique to clinical staff. Between long hours, overloaded schedules, inefficient workflows and the challenges of the pandemic, front-office staff are burned out.…
3 reasons healthcare organizations need to offer flexible payment options
Today, patients’ out-of-pocket financial responsibility for their care determines a larger percentage of provider revenue than ever before. Between rising healthcare costs and evolving consumer preferences, provider organizations are looking…
Survey: How patients want to pay their medical bills
Collecting patients’ copays and balances at the time of service has never been easy—and it certainly hasn’t been inexpensive. On average, providers send out more than three billing statements before…
Stay the course: Keeping patients informed and your schedule intact when disaster strikes
Much of the U.S. is at risk of widespread blackouts this summer due to unprecedented challenges on the power grid, and many regions are projected to have an increased risk…
Consumerism is Calling: How Health Systems Can Provide the Digital Experience Patients Want
Consumer-facing industries have forged a new frontier with technology—and healthcare is following suit. Health systems that deliver on patients’ demands for a digital-first experience will be better able to capture…
6 reasons to prioritize patient self-service in your healthcare organization
Catch a flight recently? Odds are, you booked your tickets online. Visited a bank? There’s a good chance you used an ATM. Just think about the last time you went…
3 ways healthcare organizations should respond to shifts in patient financial responsibility
Insurance deductibles have nearly doubled over the past decade, forcing patients to pay for an increasing share of their healthcare costs. That mounting financial responsibility has fundamentally shifted how and…
Healthcare’s digital transformation: How consumerism is reshaping the healthcare landscape
Introduction From sending messages and streaming media to shopping online and paying bills, today’s consumers use technology for just about everything. The internet has become a digital sales kiosk for…
