Nearly two out of three patients (64%) say they prefer to see a doctor who offers online check-in, according to a Phreesia survey. So why are so many healthcare organizations…
This post originally appeared on the blog of our partner, Azalea Health (post linked here(this link opens in new window)), and was reprinted here with their permission. Rural communities not…
Insurance deductibles have nearly doubled over the last decade, which means patients are carrying higher balances. Medical practices must prioritize collections—but that’s no easy task with staffing shortages and existing…
Healthcare has a retention problem, and it’s not unique to clinical staff. Between long hours, overloaded schedules, inefficient workflows and the challenges of the pandemic, front-office staff are burned out.…
For rural Americans, the simple tasks associated with a doctor’s visit are often not so simple. The challenges that rural patients face in accessing care and the health disparities that…
Patients won’t wait on hold to book an appointment by phone—they’ll just try your competitor instead. Online appointment scheduling is no longer just a convenience, it’s become a necessity. And…
Whether texting a friend, responding to work emails, booking a flight or buying a new product, today’s consumers use cell phones for countless everyday tasks—to communicate, work, travel, shop, manage…
Catch a flight recently? Odds are, you booked your tickets online. Visited a bank? There’s a good chance you used an ATM. Just think about the last time you went…
Insurance deductibles have nearly doubled over the past decade, forcing patients to pay for an increasing share of their healthcare costs. That mounting financial responsibility has fundamentally shifted how and…
Healthcare staff are experiencing burnout at record rates. Now is the time to understand what may be driving turnover at your organization and implement sustainable strategies to reverse the trend.…
Emergency departments (EDs) undertook lightning-quick transformations in response to the pandemic, demonstrating how effectively well these essential care settings can adapt to changing pressures and adopt new protocols. And yet,…
What is the digital front door? The digital front door is a relatively new development in healthcare—one that represents a significant departure from paper forms and telephone calls in favor…