Value-based care success: 4 tips from a CMO
When Dr. Candace Fugate, pediatrician and Chief Medical Officer of Trusted Doctors, opened her recent talk, she posed a question every medical leader should be asking: “Are you meeting your…
Articles
Early digital registration wins for a critical access health system
We sat down with leaders at Effingham Health System(this link opens in new window) to talk about what it takes to modernize patient intake in a rural, critical access environment.…
Tips from a CEO: Choosing AI over fear
We sat down with Sneha Patel, CEO, COO, MPAS, PA-C of Metroplex Medical Centres(this link opens in new window), to discuss how leadership-driven AI adoption helped her organization scale without…
Why Paper-Based Workflows Are Costing Hospitals Time and Compliance
Hospitals today face an impossible equation: do more with less, while keeping pace with evolving CMS mandates, Joint Commission (TJC) standards and interoperability expectations. Yet many health systems still rely…
Why healthcare organizations are returning to Phreesia
A changing landscape, familiar challenges Healthcare leaders face constant trade-offs: improving patient access, supporting staff and protecting financial performance. The wrong technology partner can add to the burden—fragmented workflows, low…
Q&A: 74% ED utilization proves digital intake works anywhere
We sat down with the Chief Revenue Officer at a mid-Atlantic Oracle health system to hear how the system’s mission guided its digital transformation. By digitizing intake in the emergency…
Q&A: What healthcare leaders need to know about OBBBA’s Medicaid overhaul
Q&A with Kristen Ballantine, VP, Public Affairs Healthcare organizations are no strangers to policy changes, and the recent passage of the One Big Beautiful Bill Act (OBBBA) is no different.…
Why accurate patient registration matters (and how to get it right)
Patient registration is more than just a formality at the front desk—it’s a foundational step in the revenue cycle. From capturing insurance details to verifying eligibility, every piece of information…
Make intake work smarter: 4 front-office fixes you need now
From managing packed schedules to fielding endless phone calls and handling check-ins, front-office staff are juggling more than ever. Administrative tasks keep piling up, but patients still expect a smooth,…
Why sustainable cash flow starts with smarter payment strategies
If your workflows aren’t built to optimize cash flow, they’re actively working against you. Healthcare organizations are facing mounting financial pressure. Payer reimbursements are declining. Denials are rising. Front-office staff…
You had me at hello: Fixing the first touchpoint in healthcare
Digital tools have reshaped healthcare—but for many patients, the first connection is still a phone call. Whether it’s to book an appointment, ask about a bill or check on a…
‘If there’s no money, there’s no mission’: An interview with FQHC expert Beth Wrobel
Community health centers across the U.S. have a critical mission: providing care for all patients regardless of their ability to pay. In order to keep their doors open, they must…
