NorthShore Health Centers boosts financial sustainability with flexible payment options

The problem

NorthShore Health Centers struggled to collect patient payments in a timely, efficient and compassionate manner. By relying on paper statements and a third-party vendor, the organization found itself stuck—vendor costs outweighed return-on-investment while payments were still delayed or incorrect. And because NorthShore’s mission as a Federally Qualified Health Center (FQHC) could only be maintained through ongoing financial stability, it became mission-critical to establish a collection process that promoted timely payments to continue providing comprehensive patient care.

The need

A revenue cycle management solution that offered more transparency and ease of use for patients and staff—while increasing cash flow through a more efficient collection process.

The solution

NorthShore realized benefits quickly after turning to Phreesia to address their bill collection needs. The FQHC generated nearly $402,000 in post-visit collections within a year after implementing Phreesia’s Bill Pay tool—7 times more than they collected with their previous vendor. Consolidating vendors led to organizational savings of more than $150,000 annually, while paper statements became a thing of the past. Phreesia’s user-friendly interface has eased staff workflows and now offers patients simple, flexible payment options that better support them in paying what they can.