🚀 FEATURED
VoiceAI now creates eClinicalWorks telephone encounters automatically
What’s new: VoiceAI now automatically creates a Telephone Encounter in eClinicalWorks (eCW) each time a call is received, capturing the caller’s message and routing it directly into the EHR. Staff can also create telephone encounters manually from the VoiceAI web and mobile apps when needed.
How this helps you: Your staff can spend less time documenting calls across multiple systems. Prescription refill requests, callbacks and other patient messages can flow directly into the patient chart, giving staff the information they need to manage tasks without manually re-entering call details in eCW.
Medicaid eligibility verified on the day it matters most
What’s new: Starting August 31, 2026, Phreesia Eligibility & Benefits will automatically rerun insurance eligibility on the date of the appointment for patients covered by direct Medicaid plans. Coverage status is confirmed before the patient arrives, with no additional staff action required.
How this helps you: Medicaid coverage can change during the month, and an eligibility change that goes undetected may not surface until a claim is denied. A date-of-service eligibility check gives your billing team more current coverage information before the appointment, helping reduce manual rechecks and the downstream work associated with coverage-related denials.
Next step: This enhancement is automatically enabled for organizations using Eligibility & Benefits.
Interested in learning more about Phreesia’s Eligibility & Benefits? LEARN MORE
Phreesia VoiceAI
More VoiceAI capabilities now available for athena organizations
What’s new: athena organizations can now use VoiceAI for more types of patient requests, including automated payment collection and appointment scheduling.
How this helps you: These expanded capabilities allow VoiceAI to complete more interactions from start to finish, helping reduce phone burden and staff involvement while making it easier for patients to get what they need.
Communication
Invalid phone numbers are now flagged before messages fail to deliver
What’s new: Phreesia now validates patient phone numbers when they are saved or updated. Numbers that do not meet standard formatting requirements, including common placeholder values such as “999-999-9999”, are marked as Invalid in communication preferences.
A warning indicator also appears on the communication history page, and invalid numbers are excluded from message routing.
How this helps you: When a patient has another valid contact method on file, Phreesia routes communications through that channel instead of attempting delivery to an invalid phone number, reducing failed deliveries and the risk of missed reminders, billing notices, and other time-sensitive messages.
Next step: This enhancement is automatically available for all organizations.
Navigation
In-app Resource Center now available in the Phreesia Dashboard
What’s new: A new Help badge in the Phreesia Dashboard provides a centralized Resource Center where staff can quickly access onboarding guides, knowledge base articles, recent product releases and important announcements, all without leaving the Dashboard.
How this helps you: Finding answers is easier when help is available right where work happens. The Resource Center reduces time spent searching for documentation and helps staff stay informed about new features, workflow improvements, and other helpful resources without interrupting their day.
Next step: This enhancement is automatically enabled for all organizations.
Phreesia Content Library
Phreesia offers a library of standardized tools and best-practice content designed to align with industry recommendations and increase completion rates. These pre-built modules can be seamlessly added to your existing intake workflows. Organizations that use these modules see a 9.5% lower drop rate, and patients complete interviews 48.8% faster compared to custom content.
We deploy new and updated content with every release.
Standardized tools
We now offer the following clinically validated patient-reported outcomes (PROs).
Ebola Risk Screening
Based on CDC traveler exposure guidance, this Ebola Risk Screener asks patients whether they have traveled to an outbreak area within the past 21 days, supporting early identification of potential exposure risk at intake.