Family medicine, internal medicine and general practice teams manage one of healthcare’s busiest front desks. Phreesia simplifies intake, payments and patient communication so every day runs more smoothly for everyone involved.
5 min
of staff time saved per patient visit
3x
more patient-reported data collected before the visit
79%
reduction in no-shows
3x
more collected at time of service
87%
reduction in call volume
From scheduling questions to refill requests, routine calls can take over the day. Phreesia VoiceAI handles many of them automatically, so staff can focus on the work that needs a human touch.
80%
of calls handled without staff involvement
30%
decrease in patient billing calls
Patients are more likely to pay when the process is simple. Phreesia offers digital payments, card-on-file, payment plans and automated reminders so patients can pay the way that works for them—before the visit, at check-in or after they leave.
73%
more collected with digital statements
3x
more collected at the time of service
Patients get the convenience of booking online. Your team gets peace of mind knowing the right patients are booking the right appointments—rules for visit types, provider preferences and labs built in so nothing slips through. And when cancellations happen, Appointment Accelerator® automatically fills those slots before they go to waste.
8+ min
of staff time saved for every patient who self-schedules
1 in 5
cancellations filled automatically with Appointment Accelerator®
Different visit types require different documentation. Phreesia automatically delivers the right forms and questionnaires before the appointment. So patients arrive prepared, providers start with the information they need and staff spend less time chasing paperwork.
3x
more patient-reported data collected before the visit
99%
of consents automatically completed
Insurance questions and patient balances can slow down the day before it even begins. Phreesia automatically verifies coverage, surfaces deductible and PCP issues and collects payments before the visit.
3
automated E&B checks before every visit
80%
of copays collected at time of service
Case study
See how Evergreen Family Medicine reduced phone volume, improved call routing and kept patients moving. Without sacrificing service.
“In medicine, the goal is to be the best for the most patients, and Phreesia VoiceAI helped us do exactly that. We’re helping more people, more efficiently, and delivering better care without compromising quality. That’s the kind of impact you can’t always measure in dollars.” – Beth Bunt, Manager, Evergreen Family Medicine
Helping busy practices run better
“We used to have three different programs that did what Phreesia is doing for us now. As the person managing those programs, consolidating everything onto one dashboard and program through Phreesia has been great. It allows us to give our patients the best experience.”
“Phreesia’s support team is in it for the long haul with you and is a true partner. They bring new technologies and capabilities to your attention and help to fine tune existing workflows. We are very pleased with our decision to go with Phreesia!”
Annual wellness visits often require more than a standard check-in. Phreesia automatically delivers the right questionnaires, consent forms, preventive screenings and other visit-specific documentation before the appointment based on factors like the patient’s age, visit type and payer.
Digital forms only save time if staff don’t have to re-enter the information later. Phreesia captures registration details, insurance information, consent forms and clinical history before the visit. It then integrates that information with your EHR instead of leaving staff to sort through PDFs, scan paperwork or manually update charts. That means less duplicate work and cleaner, more usable patient records.
Phreesia collects forms, insurance information, signatures, questionnaires and clinical history before the visit, giving providers and staff a more complete chart from the start. So by the time a patient arrives, much of the prep work is already done.
Yes. Phreesia brings together scheduling, registration, intake, insurance verification, payments, patient communications and appointment reminders in one connected platform. Instead of switching between multiple systems, your team can manage more of the patient journey in one place. This reduces duplicate work and creates a smoother experience for patients and staff alike.
Primary care is busy enough. Let Phreesia simplify the work behind every visit.