ENT brings together sinus, sleep, allergy, audiology, hearing and procedure workflows—and each one creates distinct front-desk demands. Phreesia captures everything you need before the visit, so staff and providers can stay a step ahead.
85%
of patients check themselves in
87%
decrease in call volume
5
minutes to automatically fill a cancellation
7x
more payments collected
Insurance verification, copays, deductibles, balances and hearing-device payments can create friction long before the patient arrives. Phreesia collects the information and payment practices need before the visit, so your team spends less time chasing balances later.
86%
of scheduled payments result in successful collection
92%
of ENT patients pay their copays at the time of service
Sinus, sleep, allergy, hearing, audiology and procedure visits all require different information. Phreesia captures the right forms and questionnaires before patients arrive, so providers start the visit with the context they need.
85%
of patients check themselves in
3x
more patient-reported data collected before the visit
Scheduling. Referral requests. Prescription refills. Audiology inquiries. ENT practices field a wide range of calls every day. Phreesia VoiceAI helps patients find answers and complete tasks, reducing phone tag and easing front-desk workload.
80%
of calls handled without staff involvement
30%
decrease in billing calls
From linked audiology appointments to provider-specific scheduling rules, ENT scheduling is rarely straightforward. Phreesia supports appointment requests, cancellations, waitlists and self-scheduling while maintaining the workflows your practice depends on.
8+
minutes of staff time saved for every patient who self-schedules
78%
reduction in no-shows
Older adults, hearing-impaired patients and caregivers can face challenges navigating healthcare. Phreesia helps make registration and pre-visit tasks easier to complete, creating a better experience for patients and a smoother start to every visit.
SIENT cut workload and gave providers more control—without adding complexity.
calls intelligently triaged through AI
hours of staff time reclaimed
Helping ENT teams stay one step ahead
“The good thing about Phreesia is that they listen to our ideas and work with us to achieve our organizational goals. We’re always excited when they come to us with something new and say, ‘We’re going to do XYZ—do you want to do a beta test?”
See how Phreesia can help your practice reduce front-desk burden and simplify intake for every visit type.