Every patient has different needs, and every visit comes with its own requirements. Phreesia helps health centers gather the data, documentation and screenings they need before the visit while making it easier to support diverse patient populations.
3x
more patient-reported data collected before the visit
87%
decrease in call volume
3.8x
more collected when FQHC patients check themselves in
20+
languages supported
UDS reporting, SDOH screening, PHQ scores, pediatric screeners and other data needed to fulfill quality measures are essential. But collecting information manually slows down the visit. Phreesia helps patients complete screenings before they arrive, so staff spend less time gathering information and more time acting on it.
3x
more patient-reported data collected before the visit
100%
of consents presented are completed
Getting patients the financial assistance they qualify for shouldn’t depend on a stack of paperwork at check-in. Phreesia verifies eligibility—including Medicare and Medicaid—and supports sliding-fee scales and flexible payment options so patients understand their costs before they arrive.
85%
of scheduled payments result in successful collection
When every scheduling question, cancellation and refill request becomes a phone call, staff quickly becomes stretched thin. Phreesia VoiceAI automatically helps patients find answers and complete tasks, taking pressure off the front desk.
80%
of calls handled without staff involvement
30%
decrease in patient billing calls
Language barriers quickly become access barriers. Phreesia’s multilingual outreach and digital workflows let you connect with patients in their preferred language. That way, they stay connected to their care from the start.
24/7
Phreesia VoiceAI availability in multiple languages
FQHCs depend on grants to fund the care they provide. Phreesia helps you collect the patient data, consents and screening results that strengthen grant applications, and sends it directly to your EHR so you can report on outcomes without manual data pulls.
HealthLinc serves more than 40,000 patients annually in northern Indiana. The FQHC partners with Phreesia to improve resource allocation and streamline its SDOH efforts.
PAM assessments completed per month
of patients identified as having low activation
Community care teams say it best
“Phreesia’s SDOH screening tool helped alert one of our care coordinators about a patient who had an urgent need for housing. [She] was able to immediately meet with the patient and their family while they were in the office and find them a place to stay that night. Since then, she has been working to find them a more permanent home.”
“As an FQHC, no-show rates are higher on average than in other practice types. But since implementing Phreesia’s automated schedule management tool, every new appointment slot that our patients accepted has been billed. It’s easy to set up and monitor, and our staff quickly learned how to use it.”
“When we screened patients face-to-face, they often felt judged and embarrassed answering such personal questions. Now they have a private, secure environment to answer these questions more honestly.”
Health centers have a lot to collect before a visit can begin, including insurance information, consent forms, screenings, sliding fee documentation and more. Phreesia helps patients complete those tasks before they arrive through convenient text and email-based workflows—no portal login required. That means less paperwork at check-in, fewer administrative bottlenecks and more time for staff to focus on supporting patients.
Yes. Health centers often serve diverse patient populations with different needs, languages, eligibility requirements and screening protocols. Phreesia allows you to tailor forms, questionnaires, outreach and intake workflows based on factors like language, appointment type, location, patient demographics and program requirements.
Rather than asking staff to collect screening results, quality data, and demographic information during check-in, Phreesia helps gather that information before the visit through patient-facing workflows. This can help improve completion rates while reducing the administrative burden on front-desk teams.
Health centers often need to do much more than remind patients about appointments. Phreesia supports outreach for preventive care initiatives, screening programs, patient education campaigns, documentation collection and re-engagement efforts. Using automated, multilingual communications, health centers can connect patients to the right next step while reducing the burden of manual phone calls and outreach.
Phreesia’s patient-facing workflows are designed to be simple and accessible. Patients can complete tasks through secure links delivered by text or email without needing to create an account or remember another password. Health centers can also offer in-office options when needed, helping meet patients where they are.
Create a smoother experience for patients and a lighter workload for staff.