Rebook last-minute cancellations and provider bumps in under 5 minutes with Appointment Accelerator®
30
days sooner to see patients
8
minutes of staff time saved per rebooked visit
<5 min
to refill open slots
1 in 5
last-minute cancellations backfilled automatically
Appointment Accelerator®, our smart waitlist, uses AI to match clinically relevant patients to open slots and notifies them automatically by text — so staff never have to manage a list or make a call.
Monthly visit volume increase:
Monthly revenue increase:
Annual revenue increase:
Results are estimates based on Phreesia network averages and may vary based on practice size, specialty and patient population.
Summit Orthopedics captures lost revenue and accelerates patient care with smart scheduling
in additional revenue captured
of EMG cancellations filled automatically
“To us, it’s a win-win using Appointment Accelerator®. When our staff doesn’t have to fill an open appointment slot, it saves us a lot of time. It’s making our staff more productive and improving our patient access.”
“As an FQHC, no-show rates are higher on average than in other practice types. But since implementing Appointment Accelerator®, every new appointment slot that our patients accepted has been billed. It’s easy to set up and monitor, and our staff quickly learned how to use it.”
“Staff time is the biggest reason we invested in Appointment Accelerator®. Front desk staff already have so many things to do—they don’t have time keep track of open slots and cancellations, let alone follow up to fill them.”
“Calling patients to fill open slots can be time-consuming. With Appointment Accelerator®, we hardly have any gaps at all, and our utilization has improved tremendously. It has been a huge time-saver, and the feedback from patients has been really positive.”
Appointment Accelerator® is Phreesia’s smart waitlist. It automatically fills canceled or bumped appointments without staff making a single phone call. When a slot opens, AI matches it to a clinically relevant patient and sends a text in the background. One in five last-minute cancellations is backfilled automatically.
It uses AI and custom rules to match open slots to the right patients based on clinical relevance and availability. An automated text goes out the moment a slot opens, no manual review required. Staff set the rules once and the system handles the rest.
Most open slots are filled in under five minutes. Patients receive a text as soon as a slot becomes available and can confirm quickly, so the appointment is recovered before it affects your schedule or revenue. Practices also see patients for necessary care up to 30 days sooner.
No, it works alongside your existing EHR and scheduling template without requiring changes to how your practice manages appointments day to day. It fills the gaps your current process misses, not the process itself.
A manual waitlist means staff calling through names and hoping someone picks up—time-consuming work that often goes untouched. Appointment Accelerator® saves eight minutes of staff time per rebooked visit with no list to manage and no calls to make.
Appointment Accelerator® automatically moves to the next eligible match, so the slot doesn’t sit empty while staff wait for a callback. The process runs until the slot is filled or the appointment time passes.
For the past 20 years, Phreesia has been setting the standard as the experts in patient scheduling. Let us show you how Phreesia keeps schedules full—and the revenue that comes with that.