Patient experience software
Explore a patient experience platform that drives growth
Deliver high-quality care using patient experience software—a digital solution designed to change the way healthcare organizations interact with their patients.
What is patient experience software?
Patient experience software is a digital platform that helps healthcare providers deliver a more personalized and engaging care journey by simplifying patient communications and allowing providers to collect and analyze patient feedback in real-time. Whether you’re a private organization or a major health system, adopting the right patient experience solution is key to staying competitive.
Key features of patient experience software are:
- Collect real-time feedback via patient experience survey questions
- Automate engagement such as appointment reminders or post-visit follow-ups
- Track patient satisfaction and quality benchmarks
- Personalize outreach based on individual preferences
These systems are crucial for gathering and acting on insights that ultimately improve both clinical and non-clinical outcomes. Learn more
Benefits of patient experience management solutions
Using a patient experience and management software platform offers numerous operational and revenue improvement benefits:
Build stronger, lasting relationships through personalized, ongoing communication with your patients. Use tools to address their needs before, during and after appointments.
Offer convenient digital tools such as mobile check-ins, self-scheduling and online access to care plans—empowering patients to take an active role in their health journey.
Leverage automated surveys to gather patient sentiment and respond quickly to concerns. A modern patient experience platform makes it easy to close the loop on feedback.
Tailor treatment plans with insights gathered from surveys and data, allowing providers to deliver more relevant, effective care.
Automate repetitive administrative tasks—like digital check-ins, scheduling and follow-ups—freeing up staff time for more meaningful interactions.
Track quality goals, prepare for audits and meet regulatory requirements with built-in reporting tools.
With real-time analytics, you can monitor trends, measure satisfaction and identify areas for improvement instantly.
Why use a patient experience platform?
Being a healthcare organization requires a new level of patient-centered operations. With patient experience software, you can improve the full continuum of care and gain a competitive edge by delivering tailored, consistent and measurable experiences.
A robust patient experience management platform can help you:
- Personalize communication based on demographic and behavioral data
- Set and monitor patient experience and quality goals
- Compare satisfaction scores across departments
- Detect service gaps and speed up resolution
- Foster deeper, more loyal provider-patient relationships
From single-location organizations to multi-state health systems, these solutions scale with your needs and provide actionable insights that drive performance.
How Phreesia can help
Request a demoAt Phreesia, our all-in-one patient experience and management software is built to empower healthcare organizations at every patient touchpoint. Designed with flexibility and scale in mind, our platform includes:
- Patient experience survey tools: Collect feedback in real time using automated, customizable forms
- Analytics dashboards: Track sentiment, satisfaction scores and trends to identify what’s working—and what’s not
- Engagement automation: From appointment reminders to follow-up messaging, our platform ensures patients stay informed and engaged
- Personalized experiences: Use data to deliver outreach that resonates and meets patient expectations
- Compliance reporting: Simplify your reporting process and stay prepared for regulatory changes
Whether you’re serving physician organizations, health systems, or specialty clinics, our platform offers the flexibility and tools you need to deliver better experiences—and better outcomes.
What do patients really want?
Today’s patients expect more than just medical care—they want convenience, clarity and connection. Meeting those expectations means:
- Offering easy digital communication: Enable secure two-way messaging and quick access to care instructions.
- Providing personalized outreach: Tailor messaging by appointment type, health concern, or communication preference.
- Making self-service simple: Let patients check in, schedule and pay bills through one intuitive platform.
- Closing the feedback loop: Use real-time feedback to show patients that their voices are heard and acted upon.
Our patient experience software helps you deliver on all fronts—driving retention and loyalty by making every interaction meaningful.
What our platform includes
Phreesia’s patient experience platform is built for ease, impact and integration:
Personalized engagement tools
Patient experience data and analytics
Automated communication features
Bidirectional EHR integrations
Support for quality reporting metrics
Tools for transforming patient experience management
Driving engagement across the entire patient journey
Delivering a great patient experience isn’t limited to the exam room. In fact, most of the patient journey happens outside of traditional care settings—before and after the visit. That’s why a strong patient experience solution must engage patients at every touchpoint, from scheduling and intake to follow-up and long-term communication.
-
Pre-visit engagement
Patients form first impressions before they ever step into your office. With tools like online scheduling, digital check-ins and automated appointment reminders, Phreesia helps you make those early interactions stress-free. Patients appreciate the convenience and your staff saves time on manual tasks.
-
During the visit
With digital intake forms, consent management and integrated insurance verification, our patient experience platform reduces friction in the front office. That means shorter wait times, fewer errors and a smoother process from check-in to care delivery.
-
Post-visit follow-up
Once the appointment ends, your connection with the patient shouldn’t. Phreesia enables timely follow-up through personalized messages, automated surveys and educational content. Whether it’s checking in on recovery or asking for feedback, staying connected post-visit reinforces trust and improves satisfaction.
-
Ongoing communication
Patient engagement is most powerful when it’s consistent. Our platform supports ongoing outreach to keep patients informed, involved and proactive about their health. Whether it’s sharing health tips, reminders for annual screenings, or updates on organization policies, Phreesia helps you stay top of mind in a way that’s relevant and valuable.
-
Tailored to every patient
Every patient has different needs—and preferences. That’s why Phreesia’s platform offers customizable workflows and communication settings to ensure patients receive the right message at the right time, in the way that works best for them.
By enabling consistent, thoughtful engagement throughout the entire care journey, Phreesia’s patient experience software helps providers deliver on the promise of truly patient-centered care. The result? Higher satisfaction, stronger relationships and better health outcomes.
Success stories
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
“Our families appreciate the faster registration process and shorter wait times before their appointments. For our providers, we’re able to see patients sooner and have the patients’ complete information before starting the visit. As a whole, Phreesia has helped create a more positive, convenient experience for everyone.”
“Forms are being done ahead of time and patients are spending less time doing this stuff, they’re able to pay their copays and balances—everything is done ahead of time, they’re not having to do things while they’re here. It’s minimal time spent in the office.”
“The more clicks, the more steps, the patient is going to have to take to get to that endpoint, the less likely they really are to get engaged with the organization and really develop a relationship where they’re a trusted user and think about your organization as a provider of choice for them first when they need something.”
“I keep the PhreesiaPads locked up in my office—and as soon as I get here, the staff literally race in to get them. They’re especially helpful for our older patients because the font is larger, so it’s much easier for them to process.”
Frequently asked questions about patient experience software
Pricing varies based on organization size, required features and integrations. Contact our team for a custom quote.
Most solutions include surveys, feedback analytics, personalized outreach tools and automation for engagement.
Any healthcare provider—regardless of size—can benefit from using this software to improve satisfaction and retention.
Yes. Phreesia’s platform integrates with leading EHR systems and existing digital infrastructure.
Absolutely. Reach out for a personalized walkthrough of our tools and a comparison against other top patient experience solutions.
Request a demo
Let us show you how Phreesia provides the modern, convenient healthcare experience your patients want and your staff expect.