For many healthcare leaders, implementing new technology feels like a zero-sum game. On one hand, there’s little doubt that younger patients will embrace it. Research shows(this link opens in new…
Patient visits are short, and clinicians are often pressed for time. But when primary care practices engage patients as active participants in their own care before, during and after their…
Healthcare has a retention problem, and it’s not unique to clinical staff. Between long hours, overloaded schedules, inefficient workflows and the challenges of the pandemic, front-office staff are burned out.…
For rural Americans, the simple tasks associated with a doctor’s visit are often not so simple. The challenges that rural patients face in accessing care and the health disparities that…
This is the third in a series of blog posts on how advancements in healthcare technology have reshaped patient behavior, preferences and care expectations. The data featured in this series…
Even after receiving efficient and thorough care at their provider’s office, patients frequently require ancillary services to support their treatment, healing and disease management. In many cases, patients assume they’ll…
Healthcare competition is fierce. All health systems are trying to attract and retain patients, not only by providing high-quality care and offering the services their communities need most, but also…
This is the second in a series of blog posts on how advancements in healthcare technology have reshaped patient behavior, preferences and care expectations. The data featured in this series…
Today, patients’ out-of-pocket financial responsibility for their care determines a larger percentage of provider revenue than ever before. Between rising healthcare costs and evolving consumer preferences, provider organizations are looking…
Collecting patients’ copays and balances at the time of service has never been easy—and it certainly hasn’t been inexpensive. On average, providers send out more than three billing statements before…
Catch a flight recently? Odds are, you booked your tickets online. Visited a bank? There’s a good chance you used an ATM. Just think about the last time you went…
Insurance deductibles have nearly doubled over the past decade, forcing patients to pay for an increasing share of their healthcare costs. That mounting financial responsibility has fundamentally shifted how and…