High call volume, referral-heavy workflows, insurance requirements and older patients all compete for staff attention. Phreesia brings those workflows together to capture information before the patient arrives to free up your front desk.
87%
reduction in call volume
3x
more likely for referrals to get scheduled
84%
of urology patients check themselves in
90%
of urology patients' copays collected
When referrals, refill requests, scheduling and billing questions all compete for the same staff attention, even routine tasks can create bottlenecks. Phreesia routes routine requests so your team can spend less time triaging calls and more time helping patients.
80%
of calls handled without staff involvement
30%
decrease in patient billing calls
Between physician notes, imaging, lab results, insurance information and scheduling requirements, referral packets can create a lot of administrative work. Phreesia captures and organizes referral details, moving patients from referral to consult faster.
21
minutes of staff time saved per referral
75%
reduction in staff needed to manage referrals
Digital tools only work when patients use them. Phreesia makes it easy for patients to complete pre-visit tasks through simple, portal-free workflows delivered by text or email.
84%
of urology patients check themselves in
97%
of patients complete a PRO when prompted
Insurance questions, eligibility issues and payment conversations create delays for patients and staff. Phreesia automatically checks coverage before the visit, giving patients greater clarity and staff fewer issues to resolve at the front desk.
90%
of urology patients' copays collected
3x
more collected at time of service
When patient information lives in PDFs, faxes and disconnected systems, providers spend valuable time tracking down details. Phreesia brings key information together before the visit so providers have the right context to deliver the best care.
3x
more self-reported data collected
100%
patients prompted with relevant PROs
Phreesia VoiceAI helped them cut call abandonment from 15% to less than 1% and reclaim 624 monthly staff hours.
call abandonment rate—down from as high as 15%
staff hours reclaimed every month through automation
Helping urology teams stay one step ahead
“Phreesia has reduced our front-desk data entry workload tremendously. On average, patients are now ready for the provider nearly seven minutes prior to their appointment time. Phreesia has also directly contributed to our increased collections on balances owed, without any conversations taking place between staff and patients.”
Referrals often arrive with physician notes, insurance information, imaging results, lab reports and scheduling instructions that staff must manually review before a patient can be seen. Phreesia helps practices collect and organize key referral information earlier in the process, reducing back-and-forth and helping patients move from referral to scheduled visit more efficiently.
Phreesia VoiceAI helps manage routine patient communication and call overflow, ensuring requests are captured, routed and addressed without adding more work for staff. This can help reduce phone tag, improve response times and free teams to focus on higher-priority patient needs.
Phreesia integrates with leading EHR systems to help practices reduce duplicate data entry and streamline information sharing. Instead of relying on disconnected workflows and manual processes, practices can capture information before the visit and make it available where staff and providers need it most.
Every practice has different goals, which is why Phreesia provides analytics and reporting to help organizations understand what’s working and where opportunities exist. Practices can track metrics related to patient intake, call volume, payment collection, operational efficiency and other key performance indicators to measure the impact of Phreesia over time.
Yes. Patients can complete registration, forms, insurance verification and other pre-visit tasks through secure links sent by text or email without needing to create an account or log into a patient portal. This can be especially helpful for older adults and patients who may be less comfortable navigating complex digital experiences.
See what's possible when your front-end workflows are built for the realities of urology care.