When Phreesia VoiceAI runs your phone lines, 80% of calls are handled end-to-end
Your team captures revenue and fills schedules without lifting a finger. Phreesia VoiceAI answers every inbound call and reaches out on your behalf (scheduling, refills, billing and more) writing everything back to the chart automatically. Live in 5 days.
*For demo purposes only. Calls may be recorded, do not share sensitive information.
THE LEADING HEALTHCARE AI AGENT
10% increase in appointments scheduled
5050%
reduction in unnecessary visits with AI-assisted structured triage workflows
2020
minutes saved per after-hours call
Let patients schedule on their own time.
24/7 scheduling access means patients book at their convenience, without waiting on hold—and your front desk spends less time on the phone and more time on what’s in front of them.
10%
increase in inbound appointments
$500,000
generated by self-scheduling annually
Reach patients before they have to call you.
VoiceAI runs outbound campaigns on your behalf—appointment reminders, payment collection, prescription refill outreach and recall—so your team captures revenue and fills schedules without lifting a finger.
Handle refills, billing and records automatically.
VoiceAI resolves routine inbound requests—prescription refills, billing questions, medical records—without staff involvement, start to finish.
30%
decrease in patient billing calls
Clinical calls get triaged correctly, every time.
VoiceAI listens, understands the patient’s concern and routes urgent issues to the right clinical team immediately, cutting nurse line overhead and unnecessary visits.
5050%
reduction in unnecessary visits with AI-assisted structured triage workflows
Keep on-call providers in the loop, not on the phone.
Urgent after-hours calls go straight to the right on-call provider via real-time mobile alerts and HIPAA-compliant two-way texting—with a full, time-stamped record of every encounter written back to the chart.
$150
saved per provider per month
2020
minutes saved per after-hours call
What clients say
“3,000 calls were handled last month…equals around 706 hours saved. Our revenue has increased. Our costs have decreased. Our schedules are full. That’s not a coincidence. Payments, scheduling and refills are exactly where AI helps. Instead of hiring more FTEs to do manual tasks, we are using technology to solve problems at scale.”
“In medicine, the goal is to be the best for the most patients, and Phreesia VoiceAI helped us do exactly that. We’re helping more people, more efficiently, and delivering better care without compromising quality.”
See how Phreesia's VoiceAI healthcare software answers, understands and acts on every patient call—without taxing your staff.
1
The patient calls.
Phreesia's VoiceAI answers immediately, in the patient's preferred language, with no IVR menus and no hold times to slow things down. The AI voice assistant for healthcare confirms the patient's identity by matching name and date of birth against the existing records in your system.
2
VoiceAI identifies intent.
It listens and understands the reason for each patient call in real time. It handles nuance—the difference between a routine refill request and a clinical concern—and determines the appropriate next step based on your organization's established workflows.
3
VoiceAI acts, routes or escalates.
Routine requests are resolved automatically and confirmed back to the patient, appointments are booked and added to the calendar, and urgent calls route immediately to the right clinical team or on-call provider. Voicemail fallback transcribes any unresolved call, with every interaction logged in a time-stamped audit trail in the chart.
Start closing the loop with AI for your organization.
A voice assistant is an AI-powered agent that handles patient calls immediately, 24/7, without needing live operators or staff to answer—saving healthcare organizations time while increasing revenue. Using natural language, patients can easily manage scheduling, refills, billing and record requests without hold times.
Phreesia VoiceAI doesn’t just take messages. It intelligently routes calls, escalates urgent issues and provides a complete, time-stamped audit trail for every interaction. No more missed opportunities or errors—just a more convenient patient experience.
Phreesia VoiceAI means your team never misses a call, handling urgent and non-urgent calls seamlessly.
Urgent calls are routed immediately to the right clinical team or on-call provider, who is alerted in real time via a mobile app.
Non-urgent calls are directed to the correct department or release-of-information partner (ROI). Patients can also access information like medical requests, billing and prescription refills without staff involvement.
Whether it’s 3 p.m. or 3 a.m., Phreesia VoiceAI ensures patients receive the support they need, when they need it.
Reduce staff workload and increase efficiency by letting Phreesia VoiceAI handle the most common patient interactions:
Scheduling: Drive more visits and revenue by allowing patients to book appointments over the phone using natural language.
Refills: Let patients request refills at any time while collecting complete information, including medication name, pharmacy, symptoms and more.
Billing: Patients can check balances or pay bills anytime.
Records: Phreesia VoiceAI automates medical records requests over the phone, capturing required details and routing them to the appropriate staff or release-of-information (ROI) partner.
Clinical questions: Patient concerns are captured with accurate, automated message capture and intelligently routed to the appropriate clinical team.
Referrals: Phreesia VoiceAI’s automation software efficiently handles the referral workload, generating revenue by filling appointments with new patients, capturing necessary data, scheduling faster and eliminating staff’s manual work.
Phreesia VoiceAI isn’t just another answering service—it’s a complete AI-powered solution designed to optimize patient access across the entire healthcare journey. Here’s how:
24/7 availability in multiple languages
Triages and routes every patient call
Handles high call volume efficiently, improving patient experience and team productivity
Integrated with EHRs, capturing all patient interactions before, during and after visits—no audit gaps, no need for additional software
Phreesia VoiceAI is just one of Phreesia’s modalities, in addition to text and email, offering patients the convenience they expect from a modern practice. It’s one part of a comprehensive platform backed by over 20 years of workflow intelligence and already trusted by 4,700+ healthcare organizations. In the U.S., 1 in 6 patient visits are processed through Phreesia. Even better, Phreesia VoiceAI is ready to go live in less than a week.
Absolutely. Advanced natural-language processing allows Phreesia VoiceAI to prioritize and route calls based on urgency level, call type and your organization’s preconfigured workflows, making sure nothing falls through the cracks. Whether it’s an emergency or a routine inquiry, Phreesia VoiceAI ensures every patient is connected to the right provider instantly.
Scheduling
Billing
Refills
Referrals
And more!
