Have a question? We have answers.

Phreesia is a software company that automates the patient check-in process and other administrative functions for healthcare organizations—such as doctor’s offices, physician practices, hospitals and health systems, among others. If your healthcare organization uses Phreesia, you’ll be able to check in for your appointments from your own internet-connected device—or from a tablet provided by your organization—rather than by filling out paperwork in the waiting room.

In addition, healthcare organizations use Phreesia to:

• Screen patients for clinical risks and social needs during check-in
• Remind patients to schedule routine appointments, such as annual physicals, wellness visits and preventive care
• Share announcements and educational healthcare content with patients between appointments

Phreesia also gives patients the option to receive health-related content that is personalized for them after the check-in process is complete. Learn more about Phreesia’s standards for health-related content in our Third-Party Content Policy(this link opens in new window).

Once you sign the authorization form to view optional personalized health-related content, you will be able to view this information once your check-in is complete. Optional content only appears after you’re done filling out forms for your visit with your provider.

Healthcare organizations use Phreesia’s software to automate many of their processes, including check-in, appointment scheduling, payments and other administrative functions. They choose to work with Phreesia because it makes these processes more efficient, saves time and improves your experience.

When you use Phreesia for digital registration for an upcoming visit, it is through a one-time link or form. Users do not create accounts, and there is no online portal. That means patients don’t need to log in to Phreesia to check in for a visit, confirm an appointment or make a payment. Instead, you will be asked to securely authenticate using a multi-step process every time you use Phreesia. If you need to update your information outside of completing a Phreesia form, access billing or find other support regarding your records, please contact your healthcare provider directly.

Likely not. Healthcare organizations often work with multiple software companies—such as patient portal vendors and electronic health record systems, among others—to help manage patients’ healthcare data.

In many cases, yes. For example, healthcare organizations can often configure Phreesia’s check-in sessions to show you the information you’ve already given your healthcare provider, such as your street address and insurance information.

But there are limits that are important to understand. Sometimes, providers want patients to answer certain questions at regular intervals. Examples include:

• A healthcare organization might ask you to answer a question about clinical symptoms at every appointment, since your symptoms may change between one visit and the next.
• A healthcare organization might ask you to answer questions about your housing status or access to transportation, among other non-medical needs.

In addition, Phreesia’s software is organization-specific. That means if you visit a different healthcare organization that also uses Phreesia—such as a doctor’s office in another city—you may be asked to re-enter information that you’ve already provided to another healthcare organization that uses Phreesia.