March 7, 2020

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March 3, 2020

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Zero-Contact Intake

Keeping your staff and patients safe is now more important than ever. While many providers are transitioning to telehealth, we know some patients still require in-person care. Phreesia’s new Zero-Contact Intake offering helps you perform all of the necessary intake tasks while reducing contact between patients and staff. Patients complete their registration from their home, their car or another personal space, using Phreesia Mobile. Staff can manage the intake process from a remote location without needing to handle patients’ paperwork, ID cards, insurance cards or credit cards. Zero-Contact Intake is just one of the ways Phreesia is helping our clients meet the challenges of COVID-19 and beyond.

Workflows

Patient receives an email or text to pre-register for their appointment

Key Benefits Across Care Settings

Scheduled Appointment

Walk-In/Drive-Through

Patient completes the COVID-19 screening and registration tasks via Phreesia Mobile

Patient receives instructions to wait in car and call the clinic upon arrival

Staff texts patient from the Phreesia Dashboard when they should come in and where they should go

Patient arrives at facility and calls a central number from their car

Staff pushes a text or an email to the patient with a link to the COVID-19 screening and registration session

Patient receives instructions to wait in car

Staff texts patient from the Phreesia Dashboard when the provider is ready and instructs the patient to a specific room

Ambulatory Clinics

Alternative Care Settings

Hospitals

Eliminate the waiting room

Support drive-through appointments, car intake and triage tents

Bypass face-to-face registration

A national health system implemented Zero-Contact Intake within five days, enabling front desk employees across 67 emergency departments to manage patient intake remotely.

A regional health system is using Zero-Contact Intake to screen 90% of patients for its COVID-19 clinic and eliminate face-to-face interactions.

Success Stories

In two urgent care settings, a regional health system is leveraging Zero-Contact Intake to screen 60% of its patients and improve the safety of patients and staff.

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If you are a patient, please contact your healthcare provider directly. Please do not send any sensitive personal or health information.