Most ambulatory practices see benefits of patient intake systems

Dive Brief:

  • Roughly 60% of ambulatory practices said their patient intake management systems increased efficiency and allowed them to focus more on the patient experience, according to a new  KLAS report.
  • Such products also cut down on overhead costs associated with processing patient forms and handling check-ins, according to the poll.
  • Clinics using one such system, Phreesia, praised its broad functionality, including mobile/browser-based preregistration, patient demographics collection, post-visit surveys, e-Cashier, self-service payments, reporting and analytics and social/medical history. They also reported integration with the greatest number of EHRs. 

Dive Insight:

With patient engagement becoming more important, vendors are looking to pitch products that improve the patient intake process while still giving providers the information and security they need.

Customer adoption was between 70-100% for all of Phreesia’s functionalities. The tool also got high points for its dynamic-question capabilities, which allows users to customize questions based on their reporting needs and the specific patient.

Providers rated OTech Group highly on product quality and customer relationships. About 40% of OTech users said the product’s EHR integration improved patient engagement.

Users of GetWellNetwork noted the lack of eCashier and preregistration capabilities. Other PIMs rated in the survey include Advanced MD, Epion Health and Tonic Health. 

KLAS surveyed 100 ambulatory practices for the report.