March 7, 2020
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March 3, 2020
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Healthcare organizations are successfully using Phreesia’s Intake for Telehealth solution to gather important patient information for each telehealth visit, at scale. We work alongside many telehealth vendors, including:
Intake for Telehealth
Phreesia knows that many healthcare organizations are evaluating ways to offer more telehealth options to patients, particularly in response to COVID-19. To support those efforts, we have introduced Phreesia Intake for Telehealth, which allows our clients to gather important patient information for each telehealth visit, as well as consents, at scale. Patients pre-register ahead of the visit using Phreesia Mobile, which includes education about how the visit will work. Just before the appointment, patients receive specific instructions and information for the session, such as a link to enter the virtual waiting room.
Resources
A large multi-specialty group in Florida used Phreesia to capture intake information for over 19,000 telehealth visits (33% of total visits) within the first 3 weeks of going live with Intake for Telehealth.
Workflow
Patient is scheduled for a
telehealth
appointment
At the end of the registration session, patient reviews what to expect for telehealth visit
Patient clicks a link to enter virtual waiting room or is shown how to start the session
Staff can access post-telehealth visit reports
Minutes before the visit, patient receives an email or text to finalize their check-in
Patient receives an email or text to pre-register and sign consents
A large urology group reduced its no-show rate for telehealth visits by 90% in the first month of using Phreesia’s Intake for Telehealth offering.
Success Stories
Phreesia integrates with most web conferencing vendors. We recommend using one that supports dynamic links that are unique to each appointment and/or provider, such as Microsoft Teams or Zoom.
After implementing Intake for Telehealth, a family practice has generated high telehealth utilization among older patients, with virtual visits accounting for 64% of those patients’ total visits.
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DOWNLOAD Phreesia's COVID-19 Playbook
COVID-19 Screening Module
Automatically screen patients
for self-reported COVID-19 risk factors during intake, before the visit
Vaccine Management Solution
An end-to-end set of outreach, intake, reminder and recall tools to increase COVID-19 vaccine uptake
Zero-Contact Intake
Reduce face-to-face interactions to keep patients and staff safe during intake
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