Delivering a great patient experience across generations: Busting myths about older adults, Gen Z and more
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About The Webinar
When it comes to caring for patients across different generations, persistent myths abound. Older adults won't use technology! Younger patients aren't loyal to one provider over another! But research—including first-hand survey data from Phreesia's own network—shows a much different picture. Those insights, along with best practices other organizations from across the country, can help your organization craft an experience strategy that truly aligns with what different generations of patients want and expect.
Join our webinar on Wednesday, August 23 at 1PM ET (10AM PT) as we tackle the biggest misconceptions about patients young and old and offer best practices for creating an experience strategy that attracts and retains patients of all ages. Jamie DiFalco, Quality Improvement Coordinator at Pendleton Community Care, Kristin Powers, MHA, Practice Management Implementation Specialist at Colorado Physician Partners and Shelly Overmier, Clinical Manager at Allen’s Family Practice, will share how they’re using technology to customize the digital experience and meet patients where they are.
Attendees will learn:
- Learn how to add flexibility and personalization to your digital patient experience
- Gain insights from clients who have are offering a digital experience that is convenient and easy for older adults
- Hear about the self-service experience that younger patients expect, including self-scheduling, online payments, digital check-in and more
WEBINAR SERIES
Speakers
Jamie DiFalco
Quality Improvement Coordinator, Pendleton Community Care
Shelly Overmier
Clinical Manager, Allen’s Family Practice
Kristin Powers
Practice Management Implementation Specialist, Colorado Physician Partners
