March 7, 2020

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March 3, 2020

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Status Updates

Coronavirus Disease 2019 (COVID-19)

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BACK TO COVID-19 RESPONSE HOMEPAGE

March 23, 2020 at 6:15 PM ET

Phreesia's COVID-19 Screening Module has been updated to reflect recommendations from the American College of Obstetricians and Gynecologists (ACOG) regarding the outpatient assessment of pregnant women with suspected or confirmed COVID-19 as well as best practices regarding limiting the number of visitors.

For patients who complete the screening module during Pre-Visit intake who are asymptomatic and indicate no contact or travel, the alert screen will contain:

  • The same message as before regarding instructions to call your doctor’s office if you develop fever or new/worsening cough/shortness of breath before your appointment;

  • Additional information for pregnant women inquiring as to the presence of new or worsening gastrointestinal symptoms;

  • The following recommendation regarding visitors: “No more than one parent or caregiver should attend any visit for children and those who require assistance; we understand that there may be exceptions."

March 22, 2020 at 10:00 PM ET

Since February 10, 1.8 million patients have been screened for self-reported COVID-19 risk factors across 47 states and Washington, D.C., using Phreesia’s screening module. Self-reported risk factors include exposure risk (travel and/or contact) and symptom risk (fever and/or respiratory). Our data is one indicator—among many—of ambulatory healthcare providers' evolving response to COVID-19. That response is outlined in the phases below:

  • Phase 1: Screening: The number of medical groups and health systems within our network that began screening patients for COVID-19 risk factors ramped up slowly in February and has doubled each week since March 2. There are now over 600 medical groups and health systems using the screening module, or 8x the number that were using it at the end of February.

  • Phase 2: Cancelling and Rescheduling Non-Essential Visits: This past week, we witnessed more organizations taking preemptive steps to limit the spread of COVID-19, such as cancelling and rescheduling non-urgent visits, and separating sick visits from healthy visits by location and time of day. COVID-19 risk-factor screening continues, but focus has shifted to managing at-risk patients at home unless they truly need hospital-level care or directing them to designated ambulatory testing centers.

  • Phase 3: Stabilizing Operations and Continuing to Deliver Care: New workflows are quickly emerging to screen and intake healthy patients without a waiting room, and even to test and treat symptomatic patients in their cars. High volumes of appointments are being moved to telehealth, allowing organizations to continue to see patients. We are amazed at these organizations’ flexibility, agility and dedication to caring for their patients. To support their new workflows, we are now enabling intake for telehealth visits and new "zero-contact" intake to reduce exposure and keep staff and patients safe.

We believe that reaching Phase 3 stability quickly can help medical practices protect their patients while managing the demands of this public health crisis. This is particularly true for groups that treat older patients and patients with chronic conditions. Such groups must find ways to manage those patients remotely and keep them at home to reduce exposure risk and disruptions in care that could lead to hospitalizations for reasons other than COVID-19. For first-hand insights from ambulatory groups in Washington State, Washington, D.C., and Tampa, Florida, listen to a recording of last week’s webinar, “Peer-to-Peer: How Users are Responding to Coronavirus Disease 2019 (#COVID19).”

March 15, 2020 at 8:40 PM ET

Key data points for February 10th through March 12th*: 

  • During this time period, nearly 1.5 million patients across 45 states, Washington D.C. and the Virgin Islands were screened through Phreesia for risk factors of COVID-19 

  • The percent of patients reporting COVID-19 exposure risk (i.e. travel history, contact history) increased from 0.13% of patients screened in February to 0.36% in March
  • Note: During this time, the CDC expanded the definition of “geographically affected area.”
  • Using a subset of data (n= 404,694 patients) from March 2-12, 10.8% of all patients reported at least one COVID-19 symptom risk factor:
  • 7.6% of patients reported respiratory symptoms (i.e. cough and/or shortness of breath) without fever 
  • 1.2% of patients reported fever without respiratory symptoms 
  • 2.0% of patients reported both fever and respiratory symptoms
  • Of the patients who self-reported exposure risk (travel and/or contact risk) (n=3,592 of 1,466,447 from February 10-March 12), 33% report one or more symptom risk factors of COVID-19
  • This group of patients were screened via a self-reported questionnaire while checking in at practices in 40 states, DC and VI 
  • Of patients who reported travel risk only, 21% reported one or more symptoms (n=1,315) 
  • Of patients who reported contact risk only, 33% report one or more symptoms (n=1,807) 
  • Of patients who reported both travel and contact, 70% report one or more symptoms (n=470)

*Please note: This data is based on self-reported risk factors and is not representative of clinically diagnosed populations. Additionally, some states are more heavily represented than others. We will be analyzing this data on an ongoing basis to see how these trends evolve, with consideration for geographic, demographic and other factors.

It is extraordinary to see how medical groups and health systems have mobilized their COVID-19 preparedness efforts while providing care in the communities they serve. 

We are grateful to our network for joining with us to keep patients and staff safe. Toward these goals, Phreesia is sharing aggregate data from medical groups and health systems that are using our self-reported digital questionnaire to screen for COVID-19 risk factors during the intake process. This data includes patients identified for COVID-19 risk before they arrived for their appointment and upon arrival at their visit.

From February 10 to March 22, Phreesia practices screened 1.8M patients across 47 states and Washington D.C. See our Status Update from 3/15/20 for previous report of this data.

  • Using a subset of data for practices consistently asking the same questions (n= 1,015,030), the percent of patients reporting COVID-19 exposure risk (i.e. travel history, contact history) increased from 0.13% of patients screened in February to 0.61% in March. In the week of March 15-22, exposure risk was reported at 0.77%.  

  • Using a subset of data (n= 919,969 patients) from March 2-22, 10.7% of all patients reported at least one COVID-19 symptom risk factor. Across the population, increases in symptoms are not apparent.
  • 7.5% of patients reported respiratory symptoms (i.e. cough and/or shortness of breath) without fever  
  • 1.3% of patients reported fever without respiratory symptoms
  • 2.0% of patients reported both fever and respiratory symptoms
  • Of the patients who self-reported exposure risk (travel and/or contact risk) (n=5,519 of 1,015,030 from February 10-March 22), 40% report one or more symptom risk factors of COVID-19. In the week of March 16-22, 47% report one or more symptoms (n=2,659).
  • Of patients who reported travel risk only, 23% reported one or more symptoms (n=1,746). In the week of March 16-22, 26% reported one or more symptoms (n=823). 

  • Of patients who reported contact risk only, 44% report one or more symptoms (n=3,359). In the week of March 16-22, 54% report one or more symptoms (1,706). 

  • Of patients who reported both travel and contact, 81% report one or more symptoms (n=414). In the week, of March 16-22, 86% report one or more symptoms (n=130).
  • In the last 6 weeks, we’ve seen an 8x increase in the percent of patients reporting contact with a known or investigated case of COVID-19, from 0.06% for the week ending 2/16/20 to 0.53% for the week ending 3/22/20. Of patients who reported contact risk only or contact and travel risks (n = 3,773), 48% also reported one or more symptoms. In the week of March 16-22nd, 56% reported one or more symptoms (n=1,836).
  1. The number of patients is based on the unique patients who were screened each day (i.e., if Jane Doe completed a screening on February 10th and March 15th, we would indicate 2 screenings). 

  2. A significant number of practices initiated screening for self-reported risk factors each week, so data is indicative both of a changing measurement group and underlying trends.

Notes about the data:

March 25, 2020 at 5:45 PM ET

If you're interested in using our COVID-19 Screening Module, please click here.

© 2020 PhreesiaTM All rights reserved.

If you're interested in using our COVID-19 Screening Module, please click here.

March 30, 2020 at 6:15 PM ET

In order to best support our clients in their response to the current pandemic, this week we are introducing several new updates to our COVID-19 product offerings:

  • Updates to our Intake for Telehealth offering include a new Dashboard icon that easily identifies patients currently scheduled for a telehealth visit, a thank-you page following the completion of the patient interview, and a link for patients to launch their telehealth visit from Phreesia.

  • Results from the COVID-19 Screening Module patient interview are shown on the Appointments Hub in the Dashboard. This is scheduled to be available to all practices on April 2.

  • Clients’ monthly email announcements quota was raised to 15 emails to support increased patient communications.
  • A new COVID-19 Analytics report improves performance and provides greater data visibility on COVID-19 screening.

  • We’ve given practices the option to remove the Cash/Check option for telehealth visits since patients won’t be coming into your practice for their appointments.

  • A new phone icon on the dashboard displays patients’ phone number details currently on file. This is scheduled to be available to all practices on April 1.

  • The Appointments Hub now shows appointment location, date and time for COVID-19 patients and their scheduled appointments.

Intake for Telehealth Updates

We’ve made several updates to our Intake for Telehealth offering. 

A headset icon on the Dashboard helps flag patients that are currently scheduled for a telehealth visit.


Add Session Answers for COVID-19 to Custom Questions in Appointments

Results from the COVID-19 Screening Module patient interview are shown on the Appointments Hub in the Dashboard. This is scheduled to be available to all practices on April 2.

Increased Email Announcement Quota 

During the COVID-19 crisis, constant patient communication is critical to keeping your patients informed of changes in processes or important details about the virus.
We automatically increased everyone’s monthly quota to 15 emails to support the increasing need for more practice announcements.

COVID-19 Analytics Report 


We replaced the COVID-19 Screening Module questions in the Patient Question Insights (PQI) report with a new COVID-19 Analytics report. This targeted report will help improve performance and provide greater visibility for COVID-19 screening.

Remove Cash/Check Option for Telehealth on Phreesia Mobile 


Since many practices are now relying on Phreesia to complete intake for telehealth visits, there’s no need for patients to pay by cash or check because they will not come into the office for their appointment.

Phone Number Icon 


When you click on the new phone number icon from the Dashboard, the patient’s phone number details will appear. This is scheduled to be available to all practices on April 1. 

Appointment Details with Appointment Request from Interview

The Appointments Hub on the Dashboard shows appointment location, date and time for COVID-19 patients and their scheduled appointments. Your staff can use this to contact patients and minimize risk to other patients or staff.

Your practice is also able to send specialized workflows, which help facilitate a seamless check-in and allow patients to launch their telehealth session by clicking a link from our new thank you page following the completion of their interview.

April 1, 2020 at 6:35 PM ET

In order to help our clients best communicate with their patients during the COVID-19 pandemic, we have created additional Practice Announcement and Health Campaign templates based on CDC guidelines for care. Practice Announcements are messages sent to a practice’s entire patient base, while Health Campaigns allow you to be more selective about which patients receive a specific message. New available templates include:

  • COVID-19: General Outreach 
    • Updated version of our general announcement with instructions on how to protect yourself and others 
  • COVID-19: Telehealth Availability 
    • Announcement for practices who now offer telehealth appointments, to encourage patients to contact them to schedule telehealth visits 
  • COVID-19: Detailed Guidance & Recommendations 
    • Announcement that includes helpful links from the CDC on how to keep yourself and your family safe during COVID-19 
  • COVID-19: 10 Way to Manage Your Health at Home 
    • Announcement and Health Campaign explaining how to manage COVID-19 symptoms from home 
  • COVID-19: How to Care for Others Who Are Sick 
    • Announcement and Health Campaign explaining how to care for others who may have COVID-19 
  • COVID-19: Who’s at Higher Risk and Precautions to Take 
    • Announcement and Health Campaign containing education for patients who may be considered higher risk for COVID-19 based on age or pre-existing conditions 
  • COVID-19: How to Talk to Children about COVID-19 
    • Announcement and Health Campaign with tips on how to talk to children about COVID-19

April 2, 2020 at 5:10 PM ET

In order to best support our clients in their response to the current pandemic, we made the following updates to our COVID-19 product offerings:

  • We made enhancements to our Visits Performance Report to help users understand the impact of telehealth visits on practice operations through visits volume and other metrics.

  • We also added a new Patient Search bar in the Patient Details tab to easily find patient visits using name, DOB or chart number. Users can use this search bar to find patients’ visit details to find which practice location they visited, on what date/time and which provider they saw in the event users need to quickly identify patient who might be at-risk for COVID-19.

April 9, 2020 at 8:30 PM ET

From February 10 to April 5th, Phreesia practices screened 2.5M patients across 47 states, Washington D.C., and the Virgin Islands. See our Status Updates from 3/15/20 and 3/22/20 for previous reports of this data.

  • Using a subset of data for practices consistently asking the same questions (n= 1.7M), the percent of patients reporting COVID-19 exposure risk (defined as either travel to an affected region or contact with a COVID-19 case) increased from 0.13% of patients in February to 0.77% in March. In the week of March 30-April 5, exposure risk rose to 2.7% from 1.2% the previous week (March 23-29).

Notes: Patients could answer “Yes” to both recent travel and contact, so the data points may not sum to the total shown on the blue line. The question regarding travel changed last week to include domestic travel (within the U.S.).

  • The percent of patients reporting COVID-19 contact risk increased from 0.06% of patients in February to 0.59% in March. In the week of March 30-April 5, contact risk rose to 1.6% from 1.1% the previous week (March 23-29). This represents a 26x increase over the first week (week ending February 16). Of patients who reported contact (n = 13K), the percent reporting one or more symptoms increased from 43% in February to 48% in March. In the week of March 30-April 5, 49% reported one or more symptoms (n=5.5K).

As we began screening all patients for symptoms in March, the percent of patients reporting at least one COVID-19 symptom risk factor dropped from 10.4% for March to 8.5% in April for week ending April 5 (n= 1.7M). This is consistent with trends reported by the CDC (ILINet) that show a decline in flu-like symptoms across the US in the last two weeks.

  • A subset of patients was asked about specific symptoms during the same time frame (1.5M):
    • 6.9% of patients reported respiratory symptoms (i.e. cough and/or shortness of breath) without fever. In the week of March 30-April 5, 6.1% of patients reported respiratory symptoms. 

    • 1.3% of patients reported fever without respiratory symptoms. In the week of March 30-April 5, 1.5% of patients reported fever. 

    • 1.5% of patients reported both fever and respiratory symptoms. In the week of March 30-April 5, 1.3% of patients reported both respiratory symptoms and fever.

April 10, 2020 at 4:15 PM ET

In order to best support our clients in their response to the current pandemic, we are introducing several new updates to our COVID-19 product offerings:

  • You can one-way chat with patients via SMS message directly from the dashboard. This new feature is ideal for practices directing patients to wait in their cars until an exam room is ready. It’s available for Early Access now. 

  • Telehealth check-in workflows will be automatically sent to the patient 15 minutes prior to their appointment. Practices can customize the time window for when the workflow is sent. 

  • Patients that attempt to cancel in-person appointments via Appointment Confirmations will be prompted to reschedule to a telehealth visit, if desired. Specific appointment types can be excluded from this feature. 

  • For both new and existing payment plans, patient payments can now be delayed by up to a year. 

  • Your practice can add a customizable “Defer Payment” button for patients who are unable to pay at time of registration. This is especially valuable for telehealth visits or Zero-Contact Intake.

One-Way Patient Chat from Dashboard

We are now able to provide practices with an efficient, contactless way to communicate with patients. You can send SMS messages to patients directly from the Dashboard. This new feature is ideal for practices directing patients to wait in their cars until an exam room is ready. 

Patient Chat is currently available for Early Access – please contact Phreesia to enable. 

Once enabled it will be available for Administrator access only, but Admins can also grant permission for other users of their choice. All users will be able to see the new chat icon on the Dashboard.

Intake for Telehealth Update 

For patients that have scheduled a telehealth visit, we can now automatically send a telehealth check-in workflow 15 minutes prior to the appointment. 

If the patient has completed Pre-Visit, the patient will authenticate, complete the session and enter the telehealth workflow (i.e. a virtual waiting room). If the patient has not completed Pre-Visit, the patient will complete a full intake and then launch the telehealth session. 

Practices no longer need to manually send In-Office Mobile workflows to telehealth patients. The 15-minute window prior to the appointment is the default setting, so practices can request to configure that time according to their needs.

Appointment Confirmations – Reschedule to Telehealth 

COVID-19 has forced many patients and practices to cancel in-person appointments. Now, if a patient selects “Cancel” or “Reschedule” via Appointment Confirmations, we can give them the opportunity to request to change their appointment to a telehealth visit. 

These requests will be monitored and managed by your staff through the Appointments Hub. We can exclude specific appointment types from this feature, if needed.

Payment Plans – Extension for Delayed Installments 

Many of your patients could be facing financial hardships and unable to pay their medical bills due to the COVID-19 crisis. To help alleviate this, we made two improvements to payment plans: 

Extended Delay for First Payment Date on New Payment Plans: Now when setting up a payment plan and selecting the first payment month, your staff can delay the patient’s initial payment by up to a year. 

Extended Rescheduling for Existing Payment Plans: For existing payment plans, the next payment month can be modified to push payment out by up to a year.

Payment Options – “Defer Payment” Button

Your practice can now add a customizable “Defer Payment” button for patients who are unable to pay at time of registration. This is especially valuable for telehealth visits or Zero-Contact Intake, given that patients might not be able to pay by credit or debit card, but should still be able to proceed to their visit.

April 23, 2020 at 4:50 PM ET

In order to best support our clients in their response to the current pandemic, this week we are introducing several new updates to our COVID-19 product offerings:

  • Phreesia can now support integration with Zoom and Microsoft Teams APIs in order to dynamically generate sessions for each telehealth visit. The meeting link is presented to patients at the end of their In-Office Mobile interview on a custom Thank You page, prior to when their telehealth visit begins. 

  • Improved override logic for appointment request forms allows your practice to better identify patients at-risk for COVID-19 when they request an appointment.

Telehealth Integration with Zoom API

If your practice is leveraging telehealth visits through Zoom, you can now use dynamic, appointment-specific Zoom links for those visits through Zoom API. 

When patients begin their In-Office Mobile interview for a telehealth visits, Phreesia will create a Zoom meeting on behalf of your providers. A unique appointment-specific link is presented to patients at the end of their interview on a custom Thank You page.

Key Features: 

  • Dynamic Links: Each appointment is given a unique link 

  • Password protection: All meetings are password protected 
    • Passwords can be "auto-filled" or manually entered depending on practice preference 
  • Email Notifications: Patients and providers receive emails with instructions for joining the meeting 
    • These emails can include dial-in instructions based on your practice preferences. 
    • Note: Zoom is currently providing dial-in numbers for all Zoom account levels, but in the future, this may only be available for Pro and above users. 
  • Calendar Events: When the meeting is created it will automatically appear on your provider’s Zoom meeting list 

  • Virtual Waiting Room: Based on your practice preferences, the patient can be put into a virtual waiting room until the provider admits them into the meeting 

Telehealth Integration with Microsoft Teams 

When the patient begins an in-office mobile interview for a virtual visit, Phreeisa now creates a dynamic, appointment-specific Microsoft Teams meeting on behalf of your providers. This link is presented to the patient at the end of the interview on a custom Thank You page. 

Key Features: 

  • Dynamic Links: Each appointment is given a unique link 

  • Email Notifications: Patients and providers receive emails with instructions for joining the meeting. 
    • These emails can include dial-in instructions if the practice has the appropriate license 
  • Calendar Events: When the meeting is created, it will automatically appear on the provider’s Teams and Outlook calendar 

  • Virtual Waiting Room: Based on your practice’s Office 365 policies, the patient can be put into a virtual waiting room until the provider admits them into the meeting

Appointment Request Form Reason for Visit Override Logic 

This update enables your practice to better identify potential at-risk patients when they request an appointment. As a result, it will alert your staff to work patients in priority order and give enhanced visibility into their patient population requesting appointments.

April 30, 2020 at 5:42 PM ET

In order to best support our clients in their response to the current pandemic, this week we are introducing exciting new updates to our Patient Chat capabilities:

  • Two-way text messaging with patients directly from the Dashboard is now available for Phreesia clients to communicate important visit information. 

  • The chat icon on the Dashboard is now updated based on chat status, including active chats, new incoming messages and outgoing messages that have failed. 

Patient Chat – Two-Way Text Messaging from Dashboard 

Phreesia clients can now use Patient Chat to communicate important visit information with patients using two-way text messaging directly from the Dashboard. 

Within the Patient Chat overlay, you can also view the full chat history for a particular patient visit, including incoming and outgoing messages. Outgoing messages will include a timestamp, the name of the user who sent the message and an indication that it was delivered. 

This new feature is ideal for practices directing patients to wait in their cars until an exam room is ready.

Patient Chat – Chat Icon Updated Based on Chat Status 

The chat icon on the Dashboard is now updated based on chat status: 

  • Active chats – Dark grey icon 

  • New incoming messages – Dark grey icon with green dot 

  • Outgoing message failed – Dark grey icon with red exclamation point

Additionally, you can apply a filter for Chat Status to quickly identify active chats or chats with incoming messages.

May 5, 2020 at 6:17 PM ET

As part of our efforts to help practices recover from the effects of COVID-19 and rebuild their schedules, Phreesia has released several new email templates to be used with our various communication services. These are available for preview and use in all Phreesia Dashboards.

Practice Announcements, available to all clients at no cost, allow you to send a single email to your entire patient base. We have added the following templates to our growing list of prepared COVID-19 communications:

1. COVID-19: Telehealth Availability

  • Use For: Letting patients know that you now offer telehealth visits, an appropriate alternative to many in-office visits

2. COVID-19: Telehealth Walk-in/Same-Day

  • Use For: An alternative to the above template, that specifically indicates you offer same-day telehealth visits for patients who may need immediate care

3. COVID-19: We Are Here For You

  • Use For: Communicating with patients that you are still open and ready to care for them through various appointment options

Health Campaigns are a more targeted way to communicate with patients, allowing you to send specific messages to a pre-defined list of patients. New templates available here include:

1. COVID-19: Reschedule Your Upcoming Appointment to Telehealth

  • Use For: Patients who have upcoming in-office visits scheduled that you’d like to convert to telehealth visits

2. COVID-19: Reschedule Your Upcoming Appointment to Telehealth (Offices Closed) 

  • Use For: Letting patients know your physical office location is closed, and you need to reschedule their upcoming in-office visit to a telehealth appointment

3. COVID-19: Telehealth for Chronic Medical Conditions

  • Use For: Getting patients who are managing chronic medical conditions to schedule necessary follow-up appointments via telehealth

4. COVID-19: Telehealth for Medicare Annual Wellness Visits

  • Use For: Letting patients due for Medicare Annual Wellness Visits that they can schedule these via telehealth

More information on how to use both of these applications is being released soon on Phreesia’s help center.

May 6, 2020 at 5:20 PM ET

Last month, the FCC launched a $200M funding program to cover telehealth expenses for eligible not-for-profit healthcare providers that apply. To date, $24.9M has been awarded to 56 providers across 23 states. Individual awards have been as high as $1M. 

Phreesia recently hosted a webinar to help demystify the application process. The webinar featured John Heitmann, a partner at the law firm Kelley Drye who specializes in FCC funding, and he shared key components of the program, including:

  • Which healthcare providers and telehealth expenses qualify for reimbursement
  • The FCC’s selection criteria 
  • Clear instructions for how to apply for funding 

Click to watch the webinar recording and learn more. We’ve also created an application assistance document to help you include Phreesia costs as part of your application. 

Please note that funding is limited to the following provider types: 

  1. Post-secondary educational institutions offering healthcare instruction, teaching hospitals, and medical schools 
  2. Community health centers or health centers providing healthcare to migrants 
  3. Local health departments or agencies 
  4. Community mental health centers 
  5. Not-for-profit hospitals 
  6. Rural health clinics 
  7. Skilled nursing facilities 
  8. Consortia of healthcare providers consisting of one or more entities falling into the first seven categories

May 7, 2020 at 4:43 PM ET

In order to best support our clients in their response to the current pandemic, this week we are introducing exciting new updates to our COVID-19 product offerings: 

  • We’ve made several enhancements to our Patient Chat feature, including the addition of customizable message templates, the ability to mark messages as read and custom expiration times. 

  • New templates designed to help you rebuild your schedule and shift appointments to telehealth are available for Announcements and Health Campaigns

Patient Chat Enhancements 

We made several enhancements to our new Patient Chat feature. 

New Templates 

Patient Chat messages can now be personalized to specific patients and their visit. Users are now able to create custom message templates that can include variables, such as practice name, patient first name, provider name, etc. 

These customizable templates for commonly sent messages will save your staff time and avoid grammatical errors when communicating with Patient Chat.

Mark Incoming Messages as Read 

When you receive a message from a patient that does not warrant a response, you can mark incoming messages as “Read.” This helps clear the “unread” icon from the Dashboard and better identify which chats in the Dashboard still require follow up.
Please note that only users who have permission to send Patient Chat messages will be able to mark them as “Read.”

Custom Chat Expiration Time 

We’ve enabled practices to configure a custom Patient Chat expiration time per location, so that all conversations are automatically closed when your office closes. 

Please contact your Phreesia representative to configure custom expiration times.

Practice Communications – New Announcements & Health Campaigns Templates 

We’ve enhanced our practice communications by adding new templates for Announcements and Health Campaigns.

Announcement Templates 

Announcements allow you to reach out to all of your patients with little staff intervention. To help rebuild your schedule, use the following new sample templates highlighting new and alternative appointment options: 

  • COVID-19: Telehealth Availability 
  • COVID-19: Telehealth Walk-in/Same-Day 
  • COVID-19: We Are Here for You 

All sample Announcements templates can be found in the Phreesia Dashboard under Communications > Announcements.

Health Campaigns Templates 

Phreesia’s Health Campaigns will help your practice target specific groups of patients and rebuild your schedule. These following new sample templates specifically encourage patients to schedule telehealth visits for improved safety during the pandemic: 

  • COVID-19: Reschedule Your Upcoming Appointment to Telehealth 
  • COVID-19: Reschedule Your Upcoming Appointment to Telehealth (Offices Closed) 
  • COVID-19: Telehealth for Chronic Medical Conditions 
  • COVID-19: Telehealth for Medicare Annual Wellness Visits 

All sample Health Campaigns templates can be found in the Phreesia Dashboard under Communications > Email Customization > Patient Outreach Program.

July 1, 2020 at 4:00 PM ET

We are delaying our COVID-19 Screening Module updates planned for 7/6/20, due to practice feedback around the recent surges of new COVID-19 cases in many states.  

We have made the decision to keep the existing travel question, and are planning for additional updates, including: 

  • If patients indicate recent ravel, adding a follow-up question to capture where the patient traveled to 
  • Limiting patient alerting for travel to reduce inbound call volume, but continuing to alert practice staff so they can take the right action based on state and community guidelines 

We are targeting these changes for the week of 7/13 and will include the other previously announced changes around symptoms and testing at that time too. We appreciate the continued partnership from all of our practices utilizing the COVID-19 screening module and thank you all for the feedback. 

A full summary of changes to expect are:

Symptoms: We have added clarifying statements to our symptoms questions to ensure that patients only report symptoms not due to other new or chronic health conditions. 

Travel: We will be adding a follow-up question for patients who indicate they have traveled in the last 2 weeks, to capture where they traveled to, and will only alert practice staff for travel moving forward 

COVID-19 Testing: We will be simplifying the second half of the screening module. Patients will be able to report:  

  • Whether they have been tested for COVID-19 
  • The date and result of their test 
  • The reason why they were tested (regardless of the result) 

If at least ONE of the following are true, an alert will trigger:

  • Fever = Yes  
  • Respiratory Illness = Yes  
  • Travel = Yes  
  • Other New Symptoms = anything except "None"  
  • Contact = Yes  
  • Testing = I was tested and am waiting for results AND Testing Reasons = I have symptoms or have been in close contact with someone who has COVID-19 

Please check out our COVID-19 Screening Module next week to view the changes.