The cost of cancelled appointments: How to prevent open slots and recapture lost revenue
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About The Webinar
Missed and unused appointment slots cost the U.S. healthcare system a whopping $150 billion a year. How can provider organizations get ahead of cancellations and avoid lost revenue?
Join us on Wednesday, October 11 at 1PM ET (10AM PT) to learn what to do to prevent last-minute cancellations and quickly fill gaps in your schedule when they occur. Since manually maintaining a waitlist can be a labor-intensive, time-consuming process, technology can help healthcare organizations quickly offer patients appointments that otherwise likely wouldn’t be filled. Erika Delarm, Practice Administrator, Women’s Health and Surgery Center, and Holly Searcy, Director of Clinic Operations, HeartPlace, will discuss how they’re encouraging patients to confirm their visit and recapturing appointment cancellations without burdening their staff.
Attendees will learn:
- Learn how an automated schedule-management tool prevents lost revenue by quickly filling cancelled appointment slots
- Gain best practices for encouraging patients to confirm their appointments sooner
- Hear about the role digital patient intake plays in reducing last-minute cancellations
WEBINAR SERIES
Speakers
Erika Delarm, LPN, CMOM
Practice Administrator
Women's Health and Surgery
Center
Holly Seracy, MBHA
Director of Clinic Operations
HeartPlace
