SIMPLIFY AFTER-HOURS CARE
The industry leading 24/7 physician call solution
Better manage after-hours calls with PhreesiaOnCall—80% of calls resolved without waking a provider
LIMITED TIME OFFER
Get one year of PhreesiaOnCall—free
HIPAA-compliant 24/7 patient texting
See why healthcare organizations nationwide trust PhreesiaOnCall.
PhreesiaOnCall, powered by Phreesia VoiceAI, helps you deliver a better experience for:
Patients
95% positive patient experience with the AI-powered call agent
Providers
80% of after-hours requests resolved without waking a provider
Staff
100% of calls documented automatically, no manual entry
How an AI-powered clinical phone solution will support your healthcare organization
Simplify care coordination
Consolidate everything onto a single platform for physicians and staff
Securely chat with patients
Engage 1:1 with patients in real time via HIPAA-compliant texting
Get automatic alerts
Promote urgent call handling with 24/7 alerts for urgent calls after hours
Improve efficiency
Save 20+ minutes of phone time and documentation per after-hours call
Protect personal numbers
Display your office line by default when you call patients back
Set multiple contact methods
Stay available after hours—without sacrificing your personal life
Customize call calendars
Swap on-call providers when their availability changes
Automate documentation
Maintain an audit trail of patient encounters with time-stamped documentation
How PhreesiaOnCall, powered by Phreesia VoiceAI, works
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When a patient calls after hours, they are asked to specify the reason for their call.
PhreesiaOnCall filters calls by urgency to determine whether to alert the on-call provider.
If the call is deemed urgent, Phreesia alerts the provider.
Using the PhreesiaOnCall app, the provider can listen to a recording of the call or read the call transcript.
Phreesia’s bidirectional EHR integration matches the caller to the correct patient, allowing the provider to review a snapshot of the patient’s history before returning the call.*
* Available for select integrations
The provider has two secure options to follow up:
- Send a text message to the patient
- Call the patient from the organization’s number, even if using a personal phone*
* Because the caller ID lists the organization’s phone number, the provider’s personal contact information is always shielded.
The call is automatically logged. Providers can manually add documentation about the call, or select from Phreesia’s templated lists.
Notes flow back into the EHR*, and office staff can follow up on any outstanding items the next day.
* Available for select integrations
With PhreesiaOnCall, powered by Phreesia VoiceAI, you’ll get:
Never miss an urgent call
We automatically triage and route urgent calls to the correct on-call provider—complete with real-time alerts from a user-friendly mobile app. Plus, you can:
- View recordings, transcripts and patient details before responding
- Call or text patients from an office line, even when using a personal phone
- Deliver better round-the-clock care
Chat with patients in real time
PhreesiaOnCall lets providers initiate real-time conversations with patients via voice call or HIPAA-compliant text message. You can discuss:
- Prescriptions
- Lab results
- Follow-ups
- And more!
For supported integrations, all messages automatically save to patients’ charts.
Optimize staff efficiency
Our solution supports automatic documentation to give you a seamless office experience. You can:
- Organize and track patients’ follow-up needs
- Maintain a time-stamped audit trail of patient encounters
- Keep up with meticulous reporting requirements
- Manage your on-call schedule from one screen
