Employee retention, patient experience, physician satisfaction—there’s no doubt that health systems today have all of these priorities on their radar and are working hard to improve them. According to Sonia Rhodes, Chief Experience Officer at the Advisory Board, the best way to achieve these targets is with a comprehensive, intentional strategy that looks at every experience across the enterprise.
In our latest podcast, Sonia, who is also the former Vice President of Experience at Sharp HealthCare and author of The Complete* Guide to Transforming the Patient Experience, shares her insights on:
- Creating meaningful experiences at scale
- Why experience transformation starts with employees
- How positive experiences increase patient loyalty and retention
- The link between experience and a health system’s brand