Self-service Check-in

Phreesia Gets Results

Here are just a few of our success stories.

Aunt Martha's Healthcare Network

Chicago Heights, IL

Aunt Martha's Healthcare Network encompasses 17 community health centers in Illinois, providing a full range of primary medical, dental and behavioral health services. AMHN saw 315,000 patients in 2009—roughly 6,000 patient visits per week—up from 240,000 patients from the previous year, and it has been growing rapidly beyond its current capacity. Prior to implementing Phreesia, AMHN collected inaccurate patient information, and its centers faced long patient wait times and decreasing patient satisfaction. AMHN was looking for ways to streamline workflow and enable better patient services. In this vein, it turned to Phreesia to improve accuracy of patient demographic, insurance and clinical information; decrease paper forms; increase reimbursement and payment collection; and improve overall patient satisfaction.

AMHN implemented Phreesia at two of its busiest and most complex locations. Within one-and-a-half months of using Phreesia, and after completing 3,500 check-ins, AMHN showed a projected growth of 129% in collections, and staff couldn't be happier. Johnny Rena, Dental Manager, said, “The dental side at Women's Health is already No. 3 in collections, with only one person collecting. A big part of that is because she has Phreesia to help her.” Armando Silva, Director of Medical Records, said, “I believe that we are providing better care because our patients are using Phreesia.”

 

Featured Practices

Learn more about Phreesia's success at these Featured Practices.

Because Phreesia automatically asks patients to pay at every visit, practices collect more money at each visit. Gwinnett Center Medical Associates no longer has to ask patients for payments, and in 2010, the practice collected 95% of its patient copays.

Phreesia automates the payment process. Practices no longer have to manually collect payments and print receipts for each patient, and open balances are easily accessible via the Phreesia Dashboard. Read more about Woodbridge Medical Group's experience with Phreesia.

Phreesia streamlines the check-in process for practices of all sizes, including this 1,000-patient-per-week pediatrics practice. See how Phreesia helped the practice manage its workflow.

Phreesia dramatically simplified this fertility center's check-in process, eliminating excessive paperwork.

This private practice appreciates Phreesia most for the time it saves them with automatic eligibility and benefits verification.

 

Testimonials

See what practices have to say about Phreesia

*These testimonials come from busy practices like yours; if you would like to speak to one of these practices, please contact your Phreesia representative to arrange a time.

Automatically print patient and merchant receipt

Phreesia is the best thing that has ever happened to our practice. We love the capability to check Eligibility and Benefits, collect balances/ copays, and automatically print patient and merchant receipts. Without Phreesia, we would not be able to see as many patients as we currently are and our staff would be very overwhelmed. Thanks for this wonderful product and the incredible support you always give. We will continue to recommend Phreesia to other physicians in our area. Hickory Medical Advisors,
Nashville, TN

Improved check-in process

Since we started using Phreesia, we have noticed a significant improvement in our
registration and check-in process. There is a much smoother flow, and we are very happy
and appreciative. Imad Khreim, MD
Shrewsbury, MA

Phreesia improves efficiency

Every physician should use Phreesia in their practice. It has made it easy for me to evaluate my patient history. It has made my receptionist very efficient. Eligibility verification is very accurate and time saving. My patients love electronic check-in. Jatin Pithadia M.D. P.C.,
Columbus, GA

Collect more patient payments

Now that we collect copayments and open balances with Phreesia, we have been able to collect more money, since patients are being told right away to pay. Woodbridge Medical Group,
Woodbridge, NJ

Phreesia reminds patients to pay

We use Phreesia for every patient. We love it because it reminds patients to pay. Looking on the Phreesia Printout to confirm insurance also helps us to catch mistakes before information goes to billing. Woodbridge Medical Group,
Woodbridge, NJ

Easily retrieve up-to-date patient information

On occasion, we've had a bad claim and when we went back, it was us who keyed in something wrong in our billing software, and the info was correct in Phreesia… so we were able to correct the claim, so the database that Phreesia has generated for us is very searchable and easy access. John Lupiano MD,
New York, NY

Ensure HIPAA compliance

With the Phreesia system, we can offer patients our arbitration agreement, financial policy, and HIPAA forms in one convenient format. We capture the signatures electronically, and they become part of the permanent chart. Urology Specialty Care,
Miami, FL

Cutting-edge technology

My staff and I are very excited to have Phreesia pads in the practice. It gives our clinic an "edge" in terms of image and efficiency. A bonus is that all the clients (and pharmaceutical reps) are excited about it. Thank you very much! Calder Place Family Practice,
Beaumont, TX

Engage patients in their care

Our elderly patients have very little trouble with the PhreesiaPad. I think they feel as though they are actually participating in their office visit. Comiter P.A.,
Pompano Beach, FL

Improve office workflow

Office workflow has significantly improved since we got Phreesia, because we don't have to worry about the paperwork—both the doctors and front desk know that it has been done and automatically printed out. Childrens Preferred Care,
Lawrenceville, NJ

More time for patient care

I have a busy primary care office and having Phreesia helps to clearly organize much of the paperwork for patient evaluations. Phreesia's service helps me spend more time talking with patients and less time sifting through handwritten, inadequate forms. Lowney Medical Associates,
Hyde Park, MA

Up-to-date and legible patient information

The greatest advantage of having Phreesia when working with plans that offer pay for performance is the ability to have current demographic information. By having them verify their address and telephone number each time they are in the office in a legible format, it makes easier to contact these patients when they need to be assessed for one of the P4P measures. I have the ability to get in touch with them to make that appointment for the needed physical exam, immunizations, or lab testing. Pediatric Associates of Stockton,
Stockton, CA

Improve patient care

Phreesia enables me to provide better patient care via patient questions that simulate my logic. Raj Goyal, MD,
Hudson, FL

Phreesia is easy-to-use

Since the PhreesiaPads are so fun and welcoming, we've found that parents have used them to encourage their children to practice reading. This allows parents and children to share a waiting room activity. Iris Eisenberg M.D.,
Jacksonville, FL

Replace paper forms and improve office workflow

Since we implemented Phreesia, we have seen a dramatic decrease in our patient wait time. The use of the PhreesiaPad enables our patients to complete their demographics, health history, and age appropriate developmental questionnaires in the waiting room or exam room in a format which eliminates not only the problems with illegible handwriting, but also the need for the printing and scanning of 23 front office forms. Pediatric Associates of Stockton,
Stockton, CA