Phreesia Continues to Enhance Its Market-Leading Eligibility and Benefits Verification Process for Medical Practices
Practices save staff time and increase cash flow with Phreesia’s self-service check-in solution
New York, N.Y.—October 24, 2011—Phreesia, the patient check-in company, is committed to maximizing efficiency and improving cash flow for medical practices nationwide with its electronic self-service check-in solution. One of the primary ways in which it saves time for practices is by automating the eligibility and benefits verification process, thereby eliminating time-consuming manual work and guaranteeing accurate billing by confirming coverage prior to the exam. In its latest expansion to its eligibility and benefits application, Phreesia has added EmblemHealth—which includes Group Health Incorporated (GHI) and Health Insurance Plan of Greater New York (HIP)—to its listing of over 300 payers, automating the verification process for patients covered by that insurer. Phreesia’s continued improvements to its eligibility and benefits capabilities helps practices streamline their workflow to better engage with patients.
EmblemHealth is one of the largest payers in Greater New York, with over 103,000 providers in its network and 2.9 million members. By adding EmblemHealth to its list of available payers, Phreesia can help practices verify insurance for even more of their patient population and avoid costly write-offs associated with expired or inaccurate insurance information.
Cope Family Medicine (CFM), which replaced its manual processes with Phreesia in March 2011, identifies roughly 10 patients per week with outdated insurance information, saving $1,000 in denied claims, on average, and 15 hours of work each week. “We have over 600 patients coming through our office each week, and before Phreesia, we had no time to verify insurance coverage prior to the exam,” says Nicholas Price, billing manager at CFM. “Instead, we would send patients a bill and deal with denied claims as they arose. Phreesia has completely changed our workflow. We’ve seen a huge time savings, and we’re collecting almost 50 percent more payments than we were prior to Phreesia.”
Phreesia, which checks in millions of patients each year, digitizes the patient check‐in process by replacing the traditional patient clipboard and all paper forms with the wireless, touchscreen PhreesiaPad. Phreesia collects and updates critical patient information, verifies patient insurance and collects copayments and balances during check‐in, helping practices increase cash flow and avoid the arduous and costly manual verification process.
Says Phreesia CEO Chaim Indig, “We are continually broadening our capabilities to maximize efficiencies in medical practices. By expanding the reach of our eligibility and benefits verification process, we’re reducing the administrative burdens on practice staff while also ensuring that they’re going through all the steps necessary to guarantee accurate billing. With automated eligibility and benefits verification, we’re freeing up time for staff to engage with patients, which is where the focus ought to be.”
Phreesia, the patient check‐in company, automates patient intake, allowing medical practices to collect patient information effortlessly, verify insurance and collect payments at the point of care. Phreesia delivers fully-interactive content directly to patients, and is designed to interface with clinicians’ existing and future technology. Phreesia is committed to enhancing the patient experience and enabling clinicians to stay at the forefront of patient care. For more information, visit www.phreesia.com.