Client Support Engineer

Job Title: Client Support Engineer
Company: www.phreesia.com
Position: Full time
Location: Ottawa, ON, Canada
Contact email: hr@phreesia.com

Phreesia is a young, fast growing start up company looking for a passionate, self starting, and highly motivated Client Support Engineer.

Do you want to help change how people check-in at the doctor’s office? Would you like going to work knowing that you’re helping to reduce medical errors and improve the quality of health care? Do you want to be part of delivering groundbreaking technology to physician’s offices? Are you ready to join a growing, smart, hard-working and hard-playing team where you can make a real difference? If you’ve answered yes to all of these questions, then Phreesia, The Patient Check-in Company, is interested in speaking to you! Phreesia’s mission is to replace the outdated patient clipboard with a free wireless touch screen and swipe card enabled PhreesiaPad in physicians’ offices nationwide. We are backed by some of the top venture capital firms in the business and advised by some of the most respected physicians in the U.S. And Phreesia is looking to add only the best talent to our growing team.

Phreesia’s new Ottawa office:

Phreesia opened its Ottawa Office in October 2007, established to acquire and support its growing network of US physicians. The Ottawa center will take advantage of the latest technologies to be seamlessly integrated with our New York headquarters.

Position:

The Client Support Engineer position plays a significant role in the success of the business. This position requires an individual with outstanding communication skills, patience, and superior troubleshooting skills within a windows, web based application environment. Below is an itemized list of responsibilities and the requirements for this position.

Responsibilities:

• Work with Phreesia Account Managers/ Customer Experience Coordinators to provide the technical support necessary to recruit, register, install and train physician’s offices and/or practices with the Phreesia system
• Use proactive monitoring procedures to identify opportunities to improve the Physicians use of Phreesia
• Document all customer correspondences both written and verbal, in accordance with Phreesia’s quality of service expectations
  

Experience and Attitude:

• Previous experience in a software or hardware technical support role
• A balance between technical competence and the ability to communicate
• Self-starter, highly motivated
• Entrepreneurial and enjoys working independently
• Enjoys the challenges of a startup and working in a team environment
• Exposure to the Medical industry – is an advantage

Education:

A University or College Degree with a strong focus on technology

Skills:

• Professional in appearance, attitude and communications
• Excellent written and verbal skills
• Basic PC skills (MSword, Excel, PPT, eMail)
• Training Experience (face-to-face and online)
• Ability to anticipate and solve problems
• Strong organizational skills
• Ability to travel, possibly on short notice

Why Phreesia?

Phreesia offers an energetic, fun, hard-working environment. Flexible working arrangements, along with excellent benefits including medical and dental, makes Phreesia “the” place to work. Join a team destined for success!

Phreesia is proud to be an equal opportunity employer. Please forward your resume in the body of, or attached to, an email to HR@phreesia.com with “Client Support Engineer” in the subject line.

Phreesia would like to thank all applicants for submitting their resume, however, only applicants selected to be interviewed will be contacted.

No recruiters please.

Application Deadline: As soon as possible

Contact Information:

4043 Carling Ave, Suite 120
Ottawa, Ontario, K2K 2A4
Phone: 646-502-8859
Fax: 613-599-8437
Email: hr@phreesia.com

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Lithonia, GA 100% Free